Revenue Cycle Liaison -Hospital Operations | Full-Time | Days

The Staff Pad is proud to partner with a reputed healthcare provider in Russellville, AL and we are looking to hire a experienced Revenue Cycle Liaison to serve as the primary link between on-cycle revenue cycle teams and external revenue cycle vendors.

In this role, you will coordinate vendor requests, routes claim and account-related actions to the appropriate internal teams, and ensures timely resolution to support accurate reimbursement.

Success in this role requires strong organizational skills, cross-functional communication, and a solid understanding of the end-to-end revenue cycle.

What You’ll Do

• Schedule: Full-Time | Days

Key Responsibilities

• The following responsibilities represent the core

• functions of this role. Additional duties may be assigned as needed.

• Serve as the primary contact for

• all revenue cycle vendor requests, reviewing and triaging inbound requests

• Maintain a tracking log for vendor

• requests, documenting status, ownership, timelines, and resolutions

• Route vendor requests to the

• appropriate internal teams with clear action items and deadlines

• Monitor open requests daily and

• escalate overdue items to leadership

• Confirm completion of vendor

• requests and provide same-day resolution updates

• Coordinate claim and account-level

• activities, including corrected claims, documentation, authorizations, and

• required follow-up

• Coordinate the creation, review,

• distribution, and archiving of revenue cycle reports

• Fulfill approved vendor report

• requests and maintain documentation of all report distributions

• Manage user access for revenue

• cycle systems, including new accounts, role changes, and terminations

• Maintain an up-to-date user access

• roster for all revenue cycle platforms

• Submit, track, and confirm system

• access requests with vendors and IT partners

• Ensure timely processing of user

• access terminations and escalate delays when necessary

• Monitor system updates, payer

• policy changes, and workflow modifications, coordinating staff

• communications and maintaining change logs

• Track system updates, payer policy

• changes, clearinghouse updates, and workflow modifications

• Assess operational impacts of

• updates and coordinate timely staff communications

• Maintain a change log documenting

• system updates, communications, and follow-up actions

• Partner with leadership to ensure

• staff receive updates before new processes or system changes take effect

• Maintain knowledge of revenue cycle

• vendors, services, timelines, and internal workflows

• Represent the revenue cycle team in

• vendor meetings, documenting outcomes and action items

• Ensure compliance with HIPAA,

• privacy regulations, and hospital security policies

• Keep leadership informed of vendor

• activity, unresolved issues, access management, and operational concerns

• Maintain organized documentation

• within SharePoint or the designated document management system

• Work collaboratively with internal teams

• and external vendor partners; no direct supervisory responsibilities

• Perform other duties as assigned

• What We Are Looking For

Education & Experience:

• Associate's degree in Healthcare

• Administration, Business, Health Information Management, or a related field

• preferred; equivalent experience considered

• 1–2 years of healthcare revenue cycle

• experience, including billing, accounts receivable, cash posting, or vendor

• coordination

• Strong knowledge of revenue cycle

• processes & Proficiency in MS Office Suite

• Experience with practice management and

• patient accounting systems (eCW, Medhost, TruBridge, Athena) preferred

• Familiarity with clearinghouse platforms

• (Availity, Waystar), ERA/835 files, payer portals, user access management, and

• reporting tools preferred

• Additional Skills & Attributes

• Excellent organizational, written,

• verbal, and cross-functional communication skills

• Vendor relationship management, project

• coordination, and problem resolution

• High attention to detail with the

• ability to manage confidential information and system access securely

• Ability to manage multiple priorities in

• a fast-paced environment & to participate in virtual and occasional on-site

• meetings with vendors and internal teams

• Proficiency with standard office

• technology and digital document management

• Comfortable

• with extended computer use and sedentary office work

• What You Can Expect

• Exceptional patient care starts with a team that

• feels valued, supported, and empowered - backed by comprehensive compensation

• and benefits every step of the way

Benefits

• Medical, Rx, Dental, Vision, Life

• & AD&D Insurance

• Retirement Plans

• PTO, Leave of Absence

• Maternity/Disability Leave

• Flexible Spending Account

• Join a team that values collaboration,

• accountability, and professional growth.

• If you're looking for an opportunity to make a

• meaningful impact while advancing your career with a respected healthcare

• organization, we'd love to hear from you. Apply today!