Revenue and Billing Operations Manager

Revenue and Billing Operations Manager

TRM Labs provides AI-powered intelligence solutions that help public and private sector agencies investigate and disrupt crime. TRM's platforms enable investigators to trace illicit activity, build cases, and construct operating pictures of threat networks. Leading agencies and businesses worldwide rely on TRM to make the world safer and more secure.

TRM's Finance team keeps revenue and billing accurate, automated, and audit-ready as the company scales. As our Revenue and Billing Operations Manager, you will own the billing function and be a key contributor to revenue accounting, building scalable processes, replacing manual work with automation, and ensuring our records and controls are always audit-ready. You’ll have the opportunity to shape the function from a lean base—deciding what to automate, building the right controls, and creating processes that can scale with TRM.

The Impact You Will Have:

• Automate manual billing work, reconciliations, invoice generation, exception flagging, and data validation, building AI-assisted workflows and owning the review and controls that ensure accuracy and audit readiness.
• Strengthen revenue accounting so our records are accurate and consistently audit-ready, using AI to accelerate reconciliations and documentation while you verify what touches the books.
• Evaluate and implement billing solutions that fit how TRM works, using AI to compare options, assess tradeoffs, and model impact.
• Build a prioritized automation roadmap: decide what to automate first and next, and measure the time it gives back to the team.
• Build scalable, resilient billing processes that keep pace with growth and reduce key-person dependency.
• Partner with Sales, Legal, and Accounting to evaluate how contracts and policies are structured and their downstream billing impact.

What We're Looking For:

• Demonstrated AI fluency: you can identify which finance processes to automate, build the workflows, and articulate where AI output must be verified before it is trusted.
• Senior experience across revenue accounting and billing operations.
• Hands-on experience leading the evaluation and implementation of billing solutions and automating billing or finance processes.
• Experience leading external audits and building and maintaining audit-ready processes and controls.
• Strategic judgment on automation sequencing and designing effective, scalable controls.
• A hands-on, builder mindset: you’re comfortable operating in the details, solving problems directly, and doing the work yourself as part of a lean team.
• Clear cross-functional communication with Sales, Legal, and Accounting.

About the Team:

• Finance is lean and fast-moving; this role adds senior capacity and redundancy to revenue and billing.
• You will have real ownership and the mandate to modernize the function, not just maintain it.
• The work is demanding: doing more with less, ahead of a first-year audit, on a team that moves fast.

Team Operating Rhythms:

• The team is distributed, not distant, with strong async communication and US working-hours overlap.
• Close collaboration with Sales/Deal Desk, Accounting, and Legal.

Learn About TRM Speed:

• Within the first 90 days, automate at least one high-volume manual billing process end to end with documented controls.
• In the first 30 days, map the full revenue and billing process and identify the top automation opportunities.
• Within the first two quarters, deliver an audit-ready improvement to revenue accounting ahead of the first-year audit.

AI Fluency at TRM AI fluency is a baseline expectation at TRM. We believe AI meaningfully changes how top performers operate. We expect every team member to use AI to accelerate and reimagine their craft, not just automate surface tasks. At TRM, AI fluency means you are among the top 10 percent of operators in your function in how you apply AI to:

• Accelerate repeatable workflows
• Structure and solve problems
• Improve output quality
• Increase speed and leverage You will be evaluated on applied AI fluency during the interview process.

Leadership Principles We hire and grow against three leadership principles. They’re the standards for how we operate, treat each other, and make decisions.

• Impact-Oriented Trailblazer: We put customers first and move with speed, focus, and adaptability. We treat every plan like an experiment – test, ship, measure, and iterate quickly.
• Master Craftsperson: We care deeply about our craft. We balance speed with high standards, own outcomes end‑to‑end, and invest in getting better everyday.
• Inspiring Colleague: We add clarity and energy, not noise. We bring humility, candor, and a one‑team mindset — giving and receiving feedback to make the team stronger.

Join our Mission At TRM, we care deeply about our craft. We are looking for individuals who want their work to matter, who experiment with speed and rigor, and who take pride in building a safer world for billions of people. If you’re excited by TRM’s mission but don’t check every box, we encourage you to apply — we hire for slope, judgment, and the will to learn fast.

TRM is a Series C company with $220M in total funding, backed by Goldman Sachs, Bessemer, Y Combinator, Thoma Bravo, and others. Headquartered in San Francisco, TRM operates as a distributed-first company with hubs in Los Angeles, San Francisco, New York, Washington D.C., London, and Singapore. Learn more about building tools for defenders.