About this role
Return To Work Case Manager - Workers Compensation
The page describes the role of a Case Manager within DXC Technology's Insurance Software and BPS (ISB) group, focusing on workers' compensation case management and return-to-work initiatives.
- As a Case Manager you will provide needs-based services to people with work related injuries as well as be responsible for:
- Active management of claims for compensation to deliver appropriate and timely treatment and promote return to work,
- Ensuring injured workers receive entitlements in accordance with the Workplace Injury Rehabilitation and Compensation Act 2013,
- Liaising with injured workers, and their employers and treating practitioners to facilitate and support medical management and return to work activities.
- You will assist and support injured workers return to work through the delivery of person centred case management to ensure entitlements to compensation are made appropriately.
- Dealing with internal and external stakeholders is paramount to strong and sustainable outcomes.
- You will undergo 4 weeks' theoretical and practical training in workers’ compensation case management. During this time, you will learn about:
- The life cycle of a claim
- Medical treatment types and appropriate management
- Payment of medical expenses
- Weekly compensation entitlements
- Return to work obligations, and how to facilitate early return to work outcomes
- The legal side of workers’ compensation
- Dealing with challenging conversations
- Further training throughout your first 12 months' will be provided to expand your knowledge of workplace injury management, return to work planning, dispute resolution and workers’ compensation law.
Applicants must have:
- Strong analytical and reasoning skills
- The ability to plan and organise work in a manner that ensures timeframes are managed
- The ability to work concurrently across multiple Technology Platforms
- A high level of organisational skills and high attention to detail
- Excellent written and interpersonal skills, including the ability to liaise effectively with workers, employers, medical, paramedical and legal practitioners
- Ability to work within a team – in an off