Return to Vendor Specialist

Job title: Return to Vendor Specialist

Why Ingram Micro?

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage set us apart.

What you’ll do as a Return to Vendor Specialist?

• Request RMA from the vendor for defective inventory returns
• Coordinate customer refused product to ensure return to Ingram Micro stock with resolve to customer satisfaction
• Facilitates the return and receipt of vendor refused returns
• Maintains current/accurate vendor information as provided to them by the Purchasing Team
• Manage customer disputes and RMA rejections
• Manage and negotiate customer/vendor claims
• Interact with other departments to resolve customer situations
• Communicate results to internal/external customers via verbal or electronic means
• Liaise with carriers to obtain Proof of Deliveries (POD) also assisting the freight department
• Contacting vendor to follow up on outstanding request to prevent the defective product from becoming aged

What you’ll bring?

• Very good English (B2-C1)
• Previous experience in Purchasing/Customer Support/Data entry or equivalent is considered an advantage
• University degree is considered an advantage

As we value our employees, we offer:

• Competitive salary & Bonus system
• Additional health insurance
• Food vouchers & Transport Allowance
• Well-being Program & Multisport card
• Referral and baby bonus
• Paid holiday days increasing in time
• Many trainings, language courses and free access to an online learning platform
• Great career growth and development opportunities

We also have:

• Impressive parties
• Lots of social events
• A unique open-minded culture
• Trending TikTok and Instagram accounts
• Inspiring leaders

What are you waiting for? Apply now!

Please note that upon the extension and acceptance of a potential job offer, background checks, including employment and education verification, will be conducted by an external partner of Ingram Micro.