Retirement Benefits Customer Support Specialist

Retirement

Benefits

• Customer Support Specialist

• Chesapeake, VA, United States

• About Us

• Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

• Job Description

• Retirement

Benefits

Customer Support Specialist Role:

• As a valued member of the Retirement Administration Team, you are the trusted guide for individuals navigating the complexities of retirement. From explaining benefits to assisting with paperwork, you ensure that every retiree feels confident and supported as they transition into this new chapter of their lives.

• Precision is your middle name. You meticulously manage and process retirement cases, ensuring that every detail is accurate and every deadline is met. Your attention to detail guarantees that retirees receive their benefits smoothly and on time.

• You communicate with empathy and clarity, providing compassionate guidance that helps retirees feel supported, informed, and understood.

• Key duties

• Assist participants with retirement and pension benefit questions

• Explain benefit information, required documentation, and next steps

• Manage and process retirement cases accurately and within established timelines

• Review retirement documentation for completeness and accuracy

• Respond to participant inquiries through phone calls, team chats, and emails

• Navigate multiple systems while maintaining accurate case information

• Follow established procedures and meet required deadlines

• Collaborate with team members to support timely and accurate case resolution

Requirements

We’re seeking individuals with a heart for service, a calm presence, and a passion for providing thoughtful support. To be successful in this role, you should have:

• Previous customer service and/or call center experience

• Experience supporting employee benefits or working in pension benefits

• Preferred: Background in health and welfare benefits or similar support roles

• Empathy and emotional intelligence when engaging with others

• Keyboarding and Microsoft Office proficiency

• Strong verbal and written communication skills

• The ability to multi-task, stay organized, and solve problems efficiently

• A professional demeanor with the ability to maintain focus in emotionally charged situations

• A high school diploma or GED

• Successful completion of a background check and drug test is required for this position, which includes education and previous employment verification

• Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time.

• We are currently NOT hiring in the following geographies, including but not limited to: States: AK, AZ, CA, CT, CO, HI, IL, MA, MD, ME, MO, MT, NE, NJ, NY, RI, OR, VT, WA. Metro Areas: Minneapolis - MN, Washington, DC, Denver - CO, Boulder - CO, Edgewater - CO, Flagstaff - AZ.

• What you get

• Full-time employment

• Paid training

• Health benefits for you and your family, including medical, dental, and vision, starting on day 1

• Paid time off (PTO)

• Weekends off

• Pay Transparency and benefits

• Actual salaries will vary and may be above or below the range based on various factors including location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off.

• About the Team

• Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.