About this role
Retention Agent – Forex
Relocate from Serbia to Sofia, Bulgaria | Full-time | On-site
About the role
We're recruiting experienced Retention Agents in Serbia on behalf of a large, regulated forex company. The role is full-time and on-site at the company's office in Sofia, Bulgaria, and you will relocate there with a relocation package. You'll manage a portfolio of existing trading clients, build long-term relationships with them, and grow their deposits and trading activity.
Key responsibilities
-
Manage and grow a portfolio of active trading clients
-
Build long-term client relationships by phone and email
-
Encourage further deposits and ongoing trading activity
-
Re-engage inactive clients and reduce churn
-
Keep clients up to date on market news, products and platform features
-
Handle client queries and concerns professionally
-
Hit monthly retention and deposit targets
-
Keep accurate client records in the CRM
-
Follow all regulatory and compliance procedures
Requirements
-
Currently based in Serbia
-
At least 1 year of retention experience in forex or CFDs
-
Fluent spoken and written English
-
Strong relationship-building, upselling and objection-handling skills
-
Good understanding of financial markets and trading products
-
Target-driven and comfortable in a fast-paced sales environment
-
Willing to relocate to Sofia full-time
-
What's on offer
-
Competitive base salary plus attractive commission
-
Relocation package to Sofia
-
A large, well-established regulated forex company
-
Modern office in central Sofia
-
Ongoing training and clear career progression