About this role
About the Role As part of the New Balance Retail Leadership Team, the Retail Team Lead role is a full-time position focused on opening/closing the store, driving results, and delivering a world-class guest experience. You will lead by example through New Balance’s Core Competencies and coach in-store teams to meet store goals. What You'll Do
- Be a positive leadership presence on the sales floor while communicating and coaching professionally with all associates
- Be results driven in achieving our store key performance indicators through training and development of our associates
- May assist store manager in creating the schedule and taking the lead in floor moves
- Deliver a great guest experience utilizing our GUEST service model
- Be operationally sound, opening/closing the store, inventory control, operational procedures
- Be involved in recruiting/interviewing/hiring of top talent
- Follow safety and reporting regulations, including proper lifting procedures What We're Looking For
- Must be 18 years of age or older
- 2 years’ retail supervisory experience preferred
- High school diploma or equivalent educational experience
- Demonstrated leadership ability
- Strong customer service and verbal communication skills
- Willingness to work a flexible schedule to meet the demands of a thriving retail business, which may entail working on weekends and holidays
- Ability to: lift 4 lbs. frequently; lift maximum 8 lbs. occasionally; kneel or squat frequently; move boxes of product up to 50 lbs (with assistance if necessary); stand for extended periods of time; climb ladders occasionally; climb and descend stairs frequently (depending on location) Compensation & Benefits
- Pay Range: $21.70 - $32.55 per hour
- Regular Associate Benefits including three options for medical insurance as well as dental, vision, life insurance and 401K
- Additional perks: online learning and development courses, tuition reimbursement, $100 monthly lifestyle reimbursement and various mentorship programs
- Yearly 4 weeks of vacation, 12 holidays and generous parental leave
- Associate discount
- For temporary associates: three options for medical insurance as well as dental and vision
- For part-time associates: 401k, short term disability, a yearly $300 lifestyle reimbursement and an associate discount