About this role
About the Role As part of the New Balance Retail Leadership Team, the Retail Team Lead supports store operations, opens and closes the store, drives performance, and delivers a world-class guest experience. You will lead by example, embodying New Balance core competencies and coaching the team to success. What You'll Do
- Be a positive leadership presence on the sales floor, communicating and coaching professionally with all associates
- Be results-driven and achieve store KPIs through training and development of our associates
- Assist store manager in creating the schedule and taking the lead in floor moves
- Deliver a great guest experience utilizing our GUEST service model
- Be operationally sound: opening/closing the store, inventory control, operational procedures
- Be involved in recruiting/interviewing/hiring of top talent
- Follow safety and reporting regulations, including proper lifting procedures What We're Looking For
- 2 years retail supervisory experience preferred
- High school diploma or equivalent educational experience
- Demonstrated leadership ability
- Strong customer service and verbal communication skills
- Willingness to work a flexible schedule to meet the demands of a thriving retail business, which may entail working on weekends and holidays
- Ability to: lift 4 lbs frequently; lift maximum 8 lbs occasionally; kneel or squat frequently; move boxes of product up to 50 lbs (with assistance if necessary); stand for extended periods of time; climb ladders occasionally; climb and descend stairs frequently (depending on location) Nice to Have
- 2 years retail supervisory experience preferred Compensation & Benefits
- Not disclosed