Retail Supervisor - Offline

Job title: Retail Supervisor - Offline

About the Role As a Retail Offline Supervisor at Burberry in McLean, VA, you will oversee daily floor operations, supervise the sales team to deliver the Burberry Experience, coach team members, and drive sales while ensuring exceptional customer service. This is a full-time onsite role focused on maintaining the highest standards of service and store performance.

What You'll Do

• Supervise, assist and motivate sales associates to consistently deliver high-value experiences on the selling floor and achieve sales goals and KPIs.
• Act as a quality control supervisor ensuring every customer interaction is memorable.
• Lead a high performing, customer-facing team; coach and provide feedback to ensure Burberry Experience.
• Manage customer flow to ensure the best possible service and that no client is left unattended.
• Drive partnerships on the selling floor between sales associates, specialists, stock associates and operations; coach in the moment and follow up on actions.
• Develop and retain talented employees through monthly development plans and annual performance reviews.
• Lead by example by delivering the Burberry Experience; partner with GM, SM and S&P to own store-based training.
• Use morning and weekly meetings to reinforce key elements of the Burberry Experience with role-play and guidance.
• Resolve difficult customer issues; escalate to management when necessary.
• In the absence of store management, handle post-void transactions and authorize promotional discounts and employee sales.
• Drive the digital experience in-store and use digital tools to communicate when face-to-face is not possible.
• Ensure understanding and enforcement of company policies and procedures.
• Assist with opening and closing the store, including securing doors, alarms and POS procedures.
• Perform additional duties as required.

What We're Looking For

• Advanced knowledge of POS system.
• Previous experience with Apple mobile devices and comfort with digital tools.
• 1–2 years of supervisory or management experience in retail sales.
• Strong customer service orientation and ability to coach and develop staff.

Compensation & Benefits

• Hourly base salary of $26.00–$27.50 per hour, depending on experience.
• Potential for commission earnings, discretionary bonuses, short and long-term incentive packages, and company-sponsored benefit programs.
• This is a full-time, onsite role based in McLean, VA.