About this role
Job title: Retail Store Manager
About the Role PUMA is seeking a Retail Store Manager for our Vincom Dong Khoi store in Ho Chi Minh City, Vietnam. You will lead a high-performing team to drive sales, deliver exceptional customer experience, and ensure store operations align with PUMA standards.
What You'll Do
- Drive a strong sales culture to achieve/exceed sales, KPIs, and profitability
- Plan short and long-term business activities with effective cost control
- Recruit, train, develop, and build a high-performing team and succession pipeline
- Manage payroll and optimize scheduling for efficiency and service quality
- Execute all training programs (local & global) in-store
- Analyze customer trends and market insights to drive business decisions
- Oversee merchandise flow, inventory, shrink control, and Loss Prevention compliance
- Execute marketing, visual merchandising, and in-store activities to brand standards
- Ensure safe, compliant operations and maintain store conditions with flexible working hours
What We're Looking For
- Two to four years of management experience in a focused, customer service oriented retail environment (preferably apparel/footwear) with results driven track record
- Proven ability to exceed sales while meeting payroll goals, demonstrated ability to identify, hire, train, develop and retain top talent
- Strong interpersonal, communication and motivational skills
- Strong organizational and time management skills
- Practical experience in Project Management, skills in implementing communications methods and event management
- Commercial acumen, interest in innovation and change
- Leadership, PC-skills, MS-Office Knowledge, Lotus Notes, Internet
- Excellent communication and ability to present information to large groups