About this role
About the Role Led by example, you will guide the store team to deliver exceptional customer service, drive sales, and uphold Dr. Martens' standards. You’ll develop talent, execute store strategies, and help grow the brand footprint in the Americas region. What You'll Do
- Lead, motivate, and develop the store team to deliver exceptional customer service.
- Build on retail standards and KPIs to grow sales and brand loyalty.
- Exceed sales/profitability budgets; maintain controllable costs to achieve ROS and payroll goals.
- Uphold company objectives by developing business strategies to increase store traffic and profitability.
- Manage all HR aspects: recruiting, hiring, training, and retaining top talent.
- Proactively manage inventory control and ensure accurate stock tracking; contribute to orders and monitor trends.
- Ensure visual merchandising standards and promotions are executed; coordinate local advertising with Brand Marketing.
- Create schedules to meet business needs and ensure accurate timekeeping. What We're Looking For
- 3-5 years retail management experience, preferably related to footwear and/or apparel.
- Experience managing staff, setting schedules, assessing performance, and supporting professional development.
- Thorough knowledge of retail merchandising and operations.
- Proficiency with MS Office Suite, retail/register systems, web-based programs, and inventory systems.
- Experience with MPOS and StoreForce is a plus.
- Ability to communicate effectively, both verbally and in writing. Nice to Have
- Associate or Bachelor’s Degree in related field would be a plus.