Retail Store Manager (Gadget)

Retail Store Manager (Gadget) at eRecruiter Nigeria

Posted: Oct 1, 2026 Deadline: Not specified

Retail Store Manager (Gadget) View Jobs in Consulting View Jobs at eRecruiter Nigeria

Posted: Oct 1, 2026 Deadline: Not specified

eRecruiter Nigeria has deep knowledge of Human resources and recruitment. Our business is in Talent acquisition, recruitment, outsourcing and everything that revolves around Talent. From acquisition to testing return on investment (ROI) on talent and everything in between. Our goal is to re-define the Nigerian recruitment industry.

In the last two years ...

Retail Store Manager (Gadget) Job Type: Full Time Qualification: BA/BSc/HND

Experience

• Location: Abuja

• Job Field: Procurement / Store-keeping / Supply Chain

• They are seeking to hire a Store Manager based in Abuja.

Key Responsibilities

• Customer Service: Provide and manage world-class customer service in the store; analyse customer service reports and initiate and execute remedial action plans; manage the store customer complaints; manage the returns policy and procedures for the store; manage the sales execution process for every customer interaction according to set standards; be a role model for customer service; manage the technical booking procedure.

• Specific Key Performance Measurement/Indicators:

• Customer survey results: minimum 95% satisfaction

• Mystery shopper results: 100% satisfaction

• Customer product training compliance and quality: 100% attendance

• Events and workshops: 100% attendance

• Employee product and sales training: 100% attendance

• Complaints resolved effectively and quickly: 100% resolution

• OOBF compliance: 100% compliance

• Customer feedback: minimum 95% positive

• Sales Target: Provide input, communicate and manage achievement of all sales targets within the store; grow revenue and margin through prospecting, increased sales conversion rates and basket size in the store; manage the quotation process for the store; motivate, support and follow up with the team to maximise their ability to close sales and upsell; manage individual sales targets daily and ensure appropriate actions are taken; continuously mentor and coach staff on selling skills and customer interaction.

• Specific Key Performance Measurement/Indicators:

• Target achievement: 100%

• Revenue and margin actual versus business plan: 100%

• Conversion rate actual versus business plan: 100%

• Profit targets met: 100%

• Provide pipeline, lead and conversion report: weekly

• Record of counselling or disciplinary action or acknowledgement of top performers: monthly

• Action plans and pipeline: weekly

• Finance and Accounting: Manage and perform cash ups; investigate daily discrepancy reports for POS; manage daily banking and reconciliation; sign off on the store’s monthly petty cash recon; review audits and develop action plans to mitigate risks and financial loss for the store; authorize and sign off discounts; analyse financial reports and implement actions required; manage store expenses in accordance with set budget.

• Specific Key Performance Measurement/Indicators:

• Procedural compliance: 100% compliance

• End of day business results: 100% achievement

• Financial performance: 100% achievement

• Audit results: 100% compliance and 0% discrepancy

• Daily cash up template balances compared to actuals

• Daily and 100% accuracy

• Signed off daily

• Weekly staff claims procedure adhered to

• Actual vs budget: 100% achievement

• Incentive summary: Monthly

• Stock Management: Provide input to supply chain regarding correct volume and mix of stock to maximize store sales; manage planning and optimization of new stock; manage accurate and complete administration of GRV of stock and recon; manage stock control process in the store; ensure stock room and back areas housekeeping per SOP; manage issue/receiving/refund/repair/loan stock with the warehouse; manage the stock take process; manage end of line stock and redundant stock; manage and execute stock management reporting; ensure asset audit and up-to-date asset register reported monthly.

• Specific Key Performance Indicator:

• Actual sales versus forecast: 100%

• Stock mix and availability: 95%

• Correct stock levels: 95%

• 0% GRV discrepancies

• 0% stock loss percentage

• Audit results: 100% compliance and 0% discrepancies

• Store audits and checks: 100% compliance and 0% discrepancies

• Procedural compliance: 100%

• Stock loss percentage: 0%

• Compliance to stock transfer procedure: 100%

• Stock ageing as per policy: >90 days not more than 15%

• Stock discrepancy procedure daily reporting: daily

• Up-to-date asset registers and reporting as per SOP: 100% compliance

• Human Resources: Attract, train and retain store staff; manage, mentor and communicate direction, goals and achievements to the store team; manage store roles and responsibilities and work instruction process; ensure all new employees receive onboarding and on-the-job training; ensure ongoing training for all employees; ensure all employees are aware of and understand KPAs and related performance standards; conduct performance appraisals in line with HR policy; manage the incentive and commission process; proactively ensure contingency and succession plans for key positions within the store.

• Specific Key Performance Measurement/Indicator:

• Staff feedback and monthly PDP

• Training registers: weekly

• SEED points: 100% attendance

• Performance appraisals conducted as per HR policies and procedures: yearly

• Goals and KPI reports: weekly and monthly

• Contingency plans in place for key positions

• Exit interview reports

• Operations: Ensure smooth operational running of the store per SOP; ensure adherence to security and safety policies and procedures; ensure availability of latest versions of SOPs for all store operations matters; manage third party security providers; manage security systems and ensure policies are adhered to; ensure the store is maintained according to APR standards and operating accordingly; identify potential risk and take appropriate action to minimize risk and maximize safety.

• Business Plan Management: Provide input into store business plan formulation and manage performance in line with the store business plan; manage performance against the plan.