Retail Store Application Specialist (POS Analyst)

POS Analyst

Retail Store Application Specialist (POS Analyst)

Location: Matawan, NJ 07747 Perm (FTE) role

This is Operational support-focused position with an emphasis on troubleshooting, vendor coordination, and supporting store onboarding

Summary:

• The Retail Store Application Specialist supports the deployment, integration, and ongoing operation of co-op applications used by member stores and store chains.
• This role works closely with store members, internal teams, POS vendors, and service providers to understand store needs, support quality implementations, troubleshoot issues, and ensure co-op solutions integrate effectively with multiple point-of-sale systems and store operations.

Job Description:

• Configure co-op applications and support data integrations with store POS systems.
• Support new store onboarding, conversions, implementations, and related setup activities.
• Assist store personnel with POS setup, personalization, hardware implementation, and integration readiness.
• Provide Level 2 support for member stores and escalate issues according to defined procedures.
• Gather store requirements, document needs, and serve as a liaison between stores and application teams throughout the SDLC.
• Monitor data integrations and take corrective action to resolve issues.
• Participate in QA and user acceptance testing for system changes impacting store operations.
• Develop store communications, training materials, and implementation support as needed.
• Identify opportunities to improve efficiency, usability, processes, and store support.
• Coordinate with IT Field teams, POS vendors, and service providers to resolve store requests and support onsite needs.

Qualifications

• Education & Background

• Bachelor’s degree in MIS, Computer Science, or related field.

• Skills & Competencies

• 5+ years of Point-of-Sale technology experience.

• Experience with full POS implementations in a retail environment.

• SAP S/4 / PI experience; grocery or consumer retail experience preferred.

• Ability to gather, document, and communicate business requirements clearly.

• Strong understanding of store, item, pricing, customer, and shopper data integrations with POS systems.

• Experience providing Level 2 store support; ITIL knowledge a plus.

• Ability to work independently, prioritize effectively, and manage multiple tasks in a fast-paced environment.

• Knowledge of SDLC and full lifecycle implementations.

• Experience creating testing scenarios and scripts to support quality implementations.

• Strong written and verbal communication skills for working with store members, colleagues, vendors, and service providers; multilingual a plus.

• Strong teamwork and collaboration skills to support cross-functional priorities, implementations, and issue resolution.

• Proficiency with Microsoft Office, especially Excel, Outlook, Word, and PowerPoint, for tracking, reporting, analysis, and follow-up.

• Ability to diagnose incident root cause and implement corrective and preventive actions.

• Experience with customer loyalty solution setup and maintenance.

• Ability to supervise, train, or support team members as needed.

• A reasonable, good faith The anticipated base pay compensation range for this position is $65k to $75k as base

• Benefits: Full time employees are eligible

• For Health Insurance, Paid Time Off, and 401k match

• The pay range listed above reflects the expected starting salary /Pay rate for this role. This range may be adjusted based on market conditions, location, and other relevant factors. The Company will determine the final starting salary/Pay rate in consultation with the selected candidate(s), in full compliance with applicable laws