Retail Site Assurance Advisor

Retail Site Assurance Advisor

What’s the role?

Shell is seeking a Retail Site Assurance Advisor to join its team in Calgary.

The purpose of the role is to provide independent assurance across Shell's Company Owned retail network in Canada, with risk and assurance responsibilities extending to other business channels and locations as required, strengthening business controls, minimizing losses, supporting compliance, and enabling resilient business performance.

Key Accountabilities

• Retail Site Assurance & Auditing

• Provide on-site assurance coverage across Company Owned retail sites throughout Canada.

• Conduct scored, sample-based audits of service stations to monitor Retailer compliance with company requirements, operating procedures and business controls.

• Assess the effectiveness of site-level controls and identify financial, operational, inventory and compliance risks.

• Document audit findings, provide clear feedback to Territory Managers and District Managers and recommend proportionate corrective actions.

• Loss Prevention & Investigations

• Identify, investigate and recommend solutions to minimize operational and financial losses.

• Guide and support Territory Managers on general loss prevention and the resolution of loss-related issues.

• Monitor, investigate and follow up on non-compliant or unusual activity.

• Conduct root-cause analysis and recommend practical control improvements to prevent recurrence.

• Wetstock Governance & Reconciliation

• Manage retail wetstock reconciliation processes, including the investigation and resolution of operational issues and inventory variances.

• Collaborate with Territory Managers, Operations, Finance and Wetstock team to address recurring issues and strengthen wetstock controls.

• Identify trends and recommend preventative actions to reduce future losses.

• Retailer Risk Management

• Provide ad hoc advice and assurance support to the Operations team to minimize potential risk.

• Monitor and analyze transactional activities to identify trends, anomalies, and potential instances of fraud or misconduct.

• Reporting, Insights & Business Support

• Analyze audit, compliance and loss data to identify control trends and emerging risks.

• Distribute clear data and insights to Sales, Operations and Finance Management to support informed decision-making.

• Provide objective oversight through control reviews, investigations and assurance activities, identifying risks and recommending sustainable control improvements

• Build effective working relationships and act as a trusted advisor to Territory Managers and cross-functional stakeholders.

Success Profile

• Demonstrates integrity, independence and sound professional judgment.
• Balances governance requirements with practical business realities and a customer-centric mindset.
• Builds collaborative relationships across field, operational and functional teams.
• Communicates findings objectively, respectfully and with a clear focus on solutions.
• Shows strong attention to detail while recognizing broader business trends and risks.
• Adapts effectively to changing priorities and works confidently in field environments.
• undefined

What you bring

• The candidate must have legal authorization to work in Canada on a full-time basis.
• Bachelor's degree in accounting, Finance, Business Administration, Commerce or a related discipline.
• Minimum three (3) years of relevant experience in audit, assurance, accounting, finance, risk management, loss prevention, retail operations or operational compliance.
• Strong analytical, investigative and problem-solving skills, with the ability to interpret financial and operational data.
• Strong written and verbal communication skills, including the ability to provide clear, constructive feedback and influence without direct authority.
• Ability to independently plan and complete field-based work while managing multiple priorities.
• Proficiency with Microsoft Excel and business reporting tools.

Preferred:

• Finance or accounting background.
• CPA designation or near completion of the CPA program.
• Experience conducting audits, control assessments, investigations or compliance reviews.
• Experience with retail fuel operations, inventory reconciliation or wetstock management.

Travel & Working Requirements

• Regular travel across Canada to complete site audits, investigations and assurance activities.
• Valid driver’s license and ability to travel to retail locations, subject to Shell policies and applicable requirements.

What we offer

You bring your skills and experience to Shell, and in return you work with talented, committed people in an innovative work environment. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself.

• Progress as a person as we work on the energy transition together
• Continuously grow the transferable skills you need to get ahead
• Work at the forefront of technology, trends, and practices
• Collaborate with experienced colleagues with unique expertise
• Achieve your balance in a values-led culture that encourages you to be the best version of yourself
• Benefit from flexible working hours, and the possibility of remote/mobile working
• Perform at your best with a competitive starting salary and annual performance-related salary increase; our pay and benefits packages are among the best in the world
• Take advantage of paid parental leave, including for non-birthing parents
• Join an organization working to become one of the most diverse and inclusive in the world
• We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply
• Grow as you progress through diverse career opportunities in national and international teams
• Gain access to a wide range of training and development programs

Shell in Canada

Shell Canada is part of a global group of energy and petrochemicals companies with an average of 92,000 employees in more than 70 countries and has been operating in Canada since 1911.

Shell Canada is one of the few truly integrated energy companies in Canada with all of Shell’s global businesses represented, including upstream, integrated gas, downstream, and renewables and energy solutions. That means we do everything from exploration, gas production, refining and manufacturing, to providing fuels and developing energy solutions for our customers.

At a glance, our businesses and projects in Canada include:

• Joint Venture Partner (40%) with LNG Canada which will export Canadian natural gas to Asian markets
• Shale gas and liquids assets in Alberta and British Columbia
• A network of 1,400 retail stations across Canada
• The Scotford Complex in Alberta includes an upgrader; chemicals plant and is home to the Quest carbon capture and storage facility
• The Sarnia Manufacturing Centre refinery in Ontario
• Investments in renewables and energy solutions, including EV charging, hydrogen and biofuels
• 12 Shell-owned distribution terminals, three of which have marine operations
• Shell Aviation Canada delivers across a network of 26 airport fixed-based operations and airport consortiums, from coast to coast. Shell Aviation provides 1.7 billion liters of high-quality fuel annually in Canada and offers reli