Retail Sales Supervisor

About the Role The Burberry Retail Offline Supervisor at the McLean, VA store ensures daily floor supervision of the sales team to deliver the Burberry Experience and drive sales goals. This role combines hands-on coaching, operational oversight, and forward-looking people development to create memorable client interactions in line with brand standards. What You'll Do

• Supervise, assist and motivate sales associates to deliver high-value experiences on the selling floor; act as a quality control supervisor ensuring every customer interaction is memorable.
• Partner with associates to improve selling skills and close sales to achieve goals and KPIs.
• Lead a high-performing customer-facing team; coach and provide feedback to ensure Burberry Experience.
• Manage customer flow for optimal service and ensure no client is left unattended.
• Set pace and standards to deliver excellent service; foster collaboration between sales, specialists, stock, and operations.
• Coach in the moment and post-transaction; follow up on successes and opportunities.
• Develop and retain talent through monthly development plans and annual reviews; lead by example in delivering Burberry Experience.
• Partner with GM, SM and S&P to own Burberry Experience training; reinforce key elements in morning/weekly meetings.
• Set goal expectations with store management; deliver formal performance feedback via Burberry Experience Development Plans.
• Resolve difficult issues and escalate when necessary; in absence of store management, handle post-void processing and promotional discounts.
• Drive the digital experience in-store and use digital tools to communicate when face-to-face isn’t possible.
• Maintain a strong understanding of the business; enforce company policies and procedures.
• Assist with opening and closing the store, including securing doors/windows and ensuring alarms and POS procedures.
• Additional duties as required. What We're Looking For
• Advanced knowledge of POS system.
• Previous experience with Apple mobile devices and comfort with digital tools.
• 1-2 years of supervisory or management experience in retail sales. Compensation & Benefits
• Hourly base salary between $26.00 and $27.50 per hour at commencement, with potential commission earnings, discretionary bonuses, short- and long-term incentive packages, and Company-sponsored benefit programs.
• The position is at-will and base salary may be modified.