About this role
About the Role Daily floor supervision of sales team ensuring great customer experiences and thereby driving sales goal attainment and providing real-time performance coaching to drive the overall Burberry Experience. What You'll Do
- Supervise, assist and motivate sales associates to deliver high-value experiences on the selling floor; act as a quality control supervisor ensuring every customer interaction is memorable.
- Lead a high performing, service-oriented team; coach and provide feedback to ensure Burberry Experience standards are met.
- Manage customer flow to deliver the best service and ensure no client is left unattended; drive partnerships between sales associates, specialists, stock, and operations.
- Use morning and weekly meetings to reinforce Burberry Experience, provide tips, role-play, and discuss opportunities with associates.
- Develop and retain talent through monthly development plans and annual performance reviews; recognize and reward performance.
- Partner with store leadership to deliver Burberry Experience training; take ownership of training within the store.
- Resolve difficult customer issues; escalate to management when necessary.
- Drive the digital experience in store and use digital resources to communicate when face-to-face is not possible.
- Assist with opening/closing of store, securing doors/windows, and POS procedures. What We're Looking For
- 1-2 years of supervisory or management experience in retail sales.
- Advanced knowledge of POS systems.
- Experience with Apple mobile devices and comfort with digital tools.
- Strong customer service mindset and ability to coach and provide performance feedback.
- Ability to communicate needs and ideas effectively to improve business performance. Compensation & Benefits
- Salary: $26.00 - $28.50 per hour (hourly).
- This base salary may be part of a broader compensation package including commissions, discretionary bonuses, short- and long-term incentive programs, and Company-sponsored benefits.
- This position is at-will.