About this role

Retail Sales Representative

The Retail Sales Representative is responsible for attending to customers, promoting and selling the company’s products, providing excellent customer service, and ensuring customer satisfaction.
The role involves demonstrating products, assisting customers in making purchasing decisions, meeting sales targets, maintaining proper product displays, and supporting the smooth day-to-day operations of the store.

Welcome customers and attend to their inquiries professionally.
Promote and sell mobile phones, gadgets, accessories, and other available products.
Provide accurate information about product features, specifications, prices, warranties, and payment options.
Demonstrate product functionality and assist customers in selecting suitable products.
Achieve assigned daily, weekly, and monthly sales targets.
Build and maintain positive relationships with customers to encourage repeat purchases.
Handle customer complaints and refer complex issues to the appropriate supervisor.
Maintain proper product displays and ensure the sales area is clean, organized, and attractive.
Monitor stock levels and report low stock, damaged products, or discrepancies to the supervisor.
Ensure accurate sales recording, payment processing, and issuance of receipts in accordance with company procedures.
Follow company policies on customer service, product handling, attendance, dress code, and workplace conduct.

Educational Qualifications:

OND, NCE, HND, or Bachelor's degree in Marketing, Business Administration, Sales, or a related field is an added advantage.
Relevant sales or customer service training is desirable.

Experience Requirements:

Minimum of 1 year of experience in retail sales, customer service, or a related position is preferred.
Experience selling mobile phones, electronics, gadgets, or accessories is an advantage.
Candidates without prior experience may be considered if they demonstrate strong communication skills, willingness to learn, and a passion for sales.
Evidence of achieving sales targets or handling customers effectively will be an added advantage.

Other Requirements:

Must be courteous, presentable, and customer-focused.
Must be punctual, reliable, and disciplined.
Must demonstrate honesty in handling company products, cash, and sales records.
Must reside within a reasonable commuting distance of the assigned store or be willing to relocate.

Required Skills and Competencies:

Communication skills: Ability to communicate clearly and professionally with customers.
Sales and negotiation: Ability to persuade customers, recommend products, and close sales.
Customer service: Ability to understand customer needs and provide satisfactory solutions.
Product knowledge: Willingness to learn about mobile phones, gadgets, accessories, and related technologies.
Interpersonal skills: Ability to build positive relationships with customers and colleagues.
Numerical skills: Ability to handle payments, calculate balances, and verify transactions accurately.
Problem-solving: Ability to handle customer complaints and resolve routine sales issues.
Teamwork: Ability to work effectively with colleagues and supervisors.
Attention to detail: Ability to maintain accurate sales records and handle inventory responsibly.
Target orientation: Ability to work under pressure and meet sales objectives.
Integrity and professionalism: Demonstrate honesty, accountability, punctuality, and a positive attitude.
Basic computer skills: Familiarity with POS systems, sales applications, and Microsoft Office is an advantage.
Check how your CV matches this job

Retail Sales Representative