About this role

We are seeking a confident, energetic, and customer- focused Retail Sales Officer to join our showroom team in Festac, Lagos.

The successful candidate will be responsible for engaging customers, understanding their needs, recommending suitable products, generating sales, and ensuring an excellent customer experience.
The ideal candidate should be target-driven, persuasive, and comfortable working in a fast-paced retail environment.

Welcome customers into the showroom and provide professional assistance.
Understand customers’ needs and recommend suitable products based on their requirements and budget.
Explain product features, specifications, benefits, prices, and available options to customers.
Demonstrate products and explain their functions where applicable.
Actively pursue sales opportunities and achieve assigned sales targets.
Generate sales through effective customer engagement and product presentation.
Upsell and cross-sell relevant products and accessories.
Respond promptly and professionally to customer enquiries.
Follow up with prospective customers to convert enquiries into sales.
Maintain good relationships with existing and prospective customers.
Ensure customers receive accurate information regarding product availability, pricing, and promotions.
Process sales transactions accurately and maintain proper sales records.
Ensure products on display are clean, properly arranged, and correctly labelled.
Report stock shortages, damaged products, and discrepancies to the supervisor.
Assist with stock counts and inventory checks when required.
Handle customer complaints professionally and escalate unresolved issues appropriately.
Stay updated on the company’s products, promotions, and new product offerings.
Support showroom promotions and other sales activities.
Maintain a professional appearance and uphold the company’s customer service standards.
Perform other duties assigned by the supervisor or management.

HND or Bachelor’s Degree in Marketing, Business Administration, Sales, or a related discipline is preferred with 1 – 2 years of experience in retail sales, customer service, or a similar role.
Experience selling electronics, home appliances, consumer goods, or related products will be an advantage.
Strong communication and interpersonal skills.
Excellent customer service skills.
Good selling, negotiation, and persuasion skills.
Ability to work with sales targets.
Ability to explain product features clearly to customers.
Good numerical and record-keeping skills.
Basic computer literacy and familiarity with POS systems.
Energetic, confident, and presentable.
Ability to work effectively in a fast-paced environment.
Male candidates are preferred.
Candidates who reside within a reasonable commuting distance of Festac, Lagos, are preferred.
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Retail Sales Officer