Retail Sales Manager - Minneapolis, MN

Job title: Retail Sales Manager - Minneapolis, MN

About the Role The Retail Sales Manager leads a team of Retail Agents at our owned Service Points to deliver DHL's best-in-class customer experience. They manage store operations across a defined multi-state geographic area, focusing on developing the team, driving sales, and ensuring customer satisfaction and service quality.

What You'll Do

• Lead, train and support up to 5-10 Retail agents within a multi-state area, providing consistent coaching and feedback to ensure customer satisfaction and a great place to work for employees
• Drive the implementation of company programs by developing action plans and directly motivating and instructing the store team to meet operational and organizational objectives
• Support customer escalations and maintain a customer-first attitude
• Monitor and manage store staffing levels to ensure partner development and talent acquisition to achieve store operational requirements
• Manage Google reviews of dedicated Retail locations
• Work with the local Retail Executives to increase revenue and maintain profitability of stores
• Oversee daily activities and develop or execute processes to ensure safety and security, while maintaining and auditing store image standards
• Use all operational tools to plan for and achieve operational excellence in the stores
• Involve routine travel in support Retail agents and store operations

What We're Looking For

• Strong leadership skills, with the ability to coach and mentor others; some leadership experience preferred
• Excellent customer service skills and ability to handle escalations
• Strong negotiation and communication skills (verbal and written)
• Computer Proficiency in Microsoft Excel (additional experience with a CRM system is preferred)
• Successful academic and professional track record
• Flexibility for routine travel
• Creative and innovative thinking in bringing successful resolutions to high-impact, and complex problems
• Experience selling in the transportation/logistics industry is preferred
• BS/BA or MS/MA with 3+ years previous experience

Nice to Have

• Experience selling in the transportation/logistics industry is preferred
• CRM system experience is preferred

Compensation & Benefits

• Salary range: $94,575 - $107,185 per year (DOE)
• Bonus/Incentive Programs
• Retirement Savings – 401K with company match
• Medical, Dental, Vision, well-being programs
• Tuition Reimbursement
• Generous Paid Time Off
• Paid Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Outstanding training opportunities