Retail Sales Attendant

Retail Sales Attendant - Hershey's Chocolate World

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Posted Date:

Aug 26, 2026

Requisition Number:

130139

Why Hershey:

At The Hershey Company, our culture is rooted in purpose and inspired by Milton Hershey’s enduring vision that business should create opportunity for others. Through our commitment to corporate philanthropy, we create positive impact by supporting communities, helping children thrive, and operating as a business for good. This includes our deep and long standing partnership with Milton Hershey School, where we invest in education, workforce readiness, and hands on engagement to help students succeed beyond the classroom. Supported by strategic grantmaking, product donations, cross brand collaboration, and strong employee volunteerism, Hershey offers a place to work where making a difference—locally and globally—is part of how we do business every day.

Job

Location

Hershey, PA

Hourly Pay Rate: $14.00 per hour or more based on experience

Minimum Age: 16 years of age or older

Availability: Requires availability to work nights, weekends, and holiday shifts

Hershey’s Chocolate World is the most popular brand experience in the world. Nearly four million guests visit our location in Hershey, Pennsylvania every year. Our guests come to experience our attractions, enjoy dining in our food court, and shopping for souvenirs, treats, and gifts. Part of what makes our guests’ experience so amazing is the exceptional customer service our team provides. In fact, our mission is to create extraordinary impressions through our people. If you would like to be part of the Hershey’s Chocolate World team that brings our mission to life every day, keep reading to find a career that fits your interest and abilities.

Retail Sales Attendants are responsible for providing prompt and courteous service to Hershey’s Chocolate World guests in any of our shops on the retail floor. They welcome and greet guests, initiate conversations, answer all questions related to our retail line or products, restock, and operate a cash register. Retail Sales Attendants must be approachable and seek to understand our guests’ needs. The required skills will be learned primarily through on–the-job training.

This is a part-time position located in Hershey, Pennsylvania. The company will not provide relocation assistance or other employment benefits for this position. There is a limited number of weekday daytime shifts available during non-peak seasons.

Hershey’s Chocolate World requires a focus on exceptional customer service and expects employees to be approachable, courteous, knowledgeable about our products, able to clearly communicate with guests and assist them with questions, and provide general information to guests with a high level of professionalism.

Major Duties/ Responsibilities:

• Must demonstrate our Customer Service Pledge
• Must be approachable, showing that our guests are our priority
• Must initiate contact with our guests by being courteous and greeting them with a smile
• Must be willing to listen to our guests and provide for their needs
• Must provide a genuine Thank You to every guest
• Greet, welcome, and extend service to customers while meeting or exceeding service standards
• Assist visitors with the purchase of gifts, candy, and souvenirs
• Restock supplies and maintain a clean work area
• Operate a cash register

Minimum knowledge, skills, and abilities required to successfully perform major duties/responsibilities:

• Must maintain a neat appearance and adhere to the uniform standards
• Must be able to work in a fast-paced environment
• Must have problem-solving skills
• Ability to take initiative
• General retail knowledge a plus
• Must be able to walk or stand for 5-8 hours
• Must be able to push, pull, lift, and carry 25-50 lbs with the possibility of overhead lifting
• Requires bending, stooping, and twisting
• Must be able to tolerate repetitive motion of the hands, fingers, and wrists
• Must be able to communicate effectively with guests and fellow