Retail Sales Associate (Seasonal)

About the Role New Balance is hiring a Seasonal Retail Sales Associate to help operate stores smoothly and deliver exemplary customer service. You’ll use product knowledge and selling techniques to assist customers throughout every step of the transaction, representing the brand with enthusiasm and professionalism. What You'll Do

• Provide customer service using proper selling techniques, product knowledge, and the GUEST service model.
• Greet and make customer contact; understand the customer's needs; educate the customer on product features and benefits; solve customer problems/answer questions.
• Transact the sale through suggestive selling, multiple selling, and effective closing; correctly measure and fit customers with NB product.
• Inform customers about promotions we have running; keep the floor neat, organized, and well stocked; make sure items are labeled and price marked properly.
• Protect our products by greeting customers, attaching/detaching security tags, monitoring floor merchandise, reporting shrinkage and security violations, etc.; follow safety regulations including proper lifting procedures and timely reporting of all accidents and near misses. What We're Looking For
• Must be 18 years of age or older.
• Should be a people person with strong customer service and verbal communication skills.
• Past retail experience preferred, but not necessary.
• Demonstrated ability to flourish in a team environment.
• Familiarity with cash register functions.
• Ability to quickly perform basic math.
• Willingness to work a flexible schedule that may include weekends and holidays.
• Physical requirements: ability to lift 4 lbs frequently; lift maximum 8 lbs occasionally; kneel or squat frequently; move boxes of product up to 50 lbs (with assistance if necessary); stand for extended periods of time; climb ladders occasionally; climb and descend stairs frequently. Compensation & Benefits
• Pay range: Illinois: $15.00 - $19.53 per hour; Oak Brook/Oakbrook Center locations show ranges up to $20.15 per hour.
• Regular associate benefits including medical insurance (three options), dental, vision, life insurance and 401K.
• Nontraditional perks: online learning and development courses, tuition reimbursement, $100 monthly student loan support, varying mentorship programs, and a yearly $1,000 lifestyle reimbursement.
• Generous time off: 4 weeks of vacations, 12 holidays, and parental leave, plus associate discount. Temporary associates have three options for medical, dental, and vision insurance and associate discount. Regular part-time associates also receive 401k and short-term disability, $300 lifestyle reimbursement, and an associate discount.