About this role
About the Role Retail Sale Associates ensure our retail stores operate smoothly and provide exemplary customer service. Educated with expert product knowledge, they utilize proper selling techniques to assist customers throughout every step of the transaction process, always positively representing the New Balance brand. What You'll Do
- Provide customer service using selling techniques, product knowledge, and the guest service model.
- Greet customers, understand their needs, educate on product features/benefits, solve problems, and close sales through upselling.
- Accurately measure and fit customers with appropriate New Balance product; inform customers about promotions.
- Transact sales with proper closing, maintain floor appearance by keeping it neat, organized, and well stocked, and ensure items are labeled and price marked.
- Protect products by tagging/detaching security tags, monitoring floor merchandise, and reporting shrinkage or security violations; follow safety regulations and report accidents/near misses. What We're Looking For
- Must be 18 years of age or older.
- Should be a people person with strong customer service and verbal communication skills.
- Past retail experience is preferred, but not necessary; demonstrated ability to flourish in a team environment.
- Familiarity with cash register functions and basic math ability.
- Willingness to work a flexible schedule including weekends and holidays.
- Physical requirements: lift 4 lbs frequently; lift up to 8 lbs occasionally; kneel or squat frequently; move boxes up to 50 lbs with assistance; stand for extended periods; climb ladders occasionally; climb and descend stairs frequently. Nice to Have
- Past retail experience is preferred but not required. Compensation & Benefits
- Pay Range: $13.40 - $16.80 - $20.15 hourly (base pay varies by experience, role, location, etc.).
- Comprehensive benefits including three medical options, dental, vision, life insurance, and 401K for regular associates.
- Additional perks: online learning and development, tuition reimbursement, $100 monthly student loan support, mentorship programs, annual lifestyle reimbursement of $1,000, 4 weeks of vacation, 12 holidays, and generous parental leave. Temporary and part-time employees receive selected benefits and associate discounts.