About this role
About the Role Retail Sales Associate (Part-time) at New Balance supports store operations and delivers exemplary customer service. Using product knowledge and proper selling techniques, you assist customers throughout the transaction while representing the brand and maintaining store appearance. What You'll Do
- Provide customer service using proper selling techniques, product knowledge, and the GUEST service model: greet customers, understand needs, educate on features/benefits, solve questions, and close the sale.
- Transact the sale through suggestive selling, multiple selling, and effective closing; correctly measure and fit customers with NB products; inform customers about promotions we have running.
- Keep the floor neat, organized, and well stocked; ensure items are labeled and price marked; protect products by attaching/detaching security tags, monitoring floor merchandise, reporting shrinkage and security violations; follow safety regulations and report accidents and near misses.
- Follow safety regulations, including proper lifting procedures and timely reporting of all accidents and near misses. What We're Looking For
- Must be 18 years of age or older; should be a people person; strong customer service and verbal communication skills.
- Past retail experience preferred but not required; demonstrated ability to flourish in a team environment; familiarity with cash register functions; basic math.
- Willingness to work a flexible schedule that may include weekends and holidays; ability to lift up to 50 lbs with assistance; stand for extended periods; kneel or squat frequently; climb ladders occasionally; climb and descend stairs frequently. Compensation & Benefits
- Pay: NYC Only Pay Range: $17.00 - $21.50 hourly (base pay varies with experience/location).
- Benefits: traditional medical, dental, vision, life insurance, and 401K; online learning and development courses; tuition reimbursement; $100 monthly student loan support; mentorship programs; $1,000 yearly lifestyle reimbursement; 4 weeks of vacation; 12 holidays; parental leave.
- Part-time benefits: 401K, short-term disability, yearly $300 lifestyle reimbursement, and associate discount.