About this role
About the Role Retail Sales Associates ensure our retail stores operate smoothly and provide exemplary customer service. Educated with expert product knowledge, they utilize proper selling techniques to assist customers throughout every step of the transaction process, always positively representing the New Balance brand. What You'll Do
- Provide customer service using proper selling techniques, product knowledge, and the GUEST service model
- Greet and make customer contact
- Understand the customer's needs
- Educate the customer on product features and benefits
- Solve any customer problems/answer any questions
- Transact the sale through suggestive selling, multiple selling, and effective closing
- Correctly measure and fit customers with appropriate NB product
- Inform customers about any promotions we have running
- Keep the floor always looking its best – neat, organized, and well stocked
- Make sure items are labeled and price marked properly
- Protect our products by greeting customers, attaching/detaching security tags, monitoring floor merchandise, reporting shrinkage and security violations, etc.
- Follow safety regulations, including proper lifting procedures and timely reporting of all accidents and near misses What We're Looking For
- Must be 18 years of age or older
- Should be a people person with strong customer service and verbal communication skills
- Past retail experience preferred, but not necessary
- Demonstrated ability to flourish in a team environment
- Familiarity with cash register functions
- Ability to quickly perform basic math
- Willingness to work a flexible schedule that may include weekends and holidays
- Physical ability to lift up to 50 lbs with assistance, stand for extended periods, climb ladders occasionally, and climb/descend stairs
- Availability for a Fashion Valley, CA location (Retail Only) Nice to Have
- Past retail experience preferred (as optional/strongly desired) Compensation & Benefits
- Salary range: $17.75 - $21.50 hourly
- Comprehensive traditional benefits package including medical, dental, vision, life insurance and 401K
- Additional perks: online learning and development courses, tuition reimbursement, $100 monthly student loan support and mentorship programs
- Yearly lifestyle reimbursement of $1,000, 4 weeks of vacation, 12 holidays and generous parental leave
- Temporary associates: three options for medical insurance, dental and vision; associate discount
- Part-time associates: 401k, short term disability, $300 yearly lifestyle reimbursement and associate discount