Retail Sales Associate (PT)
About this role
About the Role Retail Sales Associates ensure store operations run smoothly and customers receive exemplary service. They apply expert product knowledge and selling techniques to guide customers through every step of the transaction, representing the New Balance brand with every interaction. The role emphasizes helpful, friendly service and accurate product fitting. What You'll Do
- Provide customer service using proper selling techniques, product knowledge, and the GUEST service model; greet and make customer contact; understand the customer's needs; educate the customer on product features and benefits; solve customer problems and answer questions; transact the sale through suggestive selling, multiple selling, and effective closing.
- Correctly measure and fit customers with appropriate NB product.
- Inform customers about promotions we have running.
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