Retail Sales Associate (PT)

About the Role Retail Sales Associates ensure store operations run smoothly and customers receive exemplary service. They apply expert product knowledge and selling techniques to guide customers through every step of the transaction, representing the New Balance brand with every interaction. The role emphasizes helpful, friendly service and accurate product fitting. What You'll Do

• Provide customer service using proper selling techniques, product knowledge, and the GUEST service model; greet and make customer contact; understand the customer's needs; educate the customer on product features and benefits; solve customer problems and answer questions; transact the sale through suggestive selling, multiple selling, and effective closing.
• Correctly measure and fit customers with appropriate NB product.
• Inform customers about promotions we have running.
• Keep the floor neat, organized, and well stocked; ensure items are labeled and price marked properly.
• Protect products by greeting customers, attaching/detaching security tags, monitoring floor merchandise, reporting shrinkage and security violations, etc.
• Follow safety regulations, including proper lifting procedures and timely reporting of all accidents and near misses. What We're Looking For
• Must be 18 years of age or older.
• Must be a people person and demonstrate strong customer service and verbal communication skills.
• Past retail experience preferred, but not necessary.
• Demonstrated ability to flourish in a team environment.
• Familiarity with cash register functions.
• Ability to quickly perform basic math.
• Willingness to work a flexible schedule that may include weekends and holidays.
• Physical requirements: ability to lift up to 4 lbs frequently; lift up to 8 lbs occasionally; kneel or squat frequently; move boxes of product up to 50 lbs (with assistance if necessary); stand for extended periods of time; climb ladders occasionally; climb and descend stairs frequently (location dependent).
• Location: Santa Monica, CA. Compensation & Benefits
• Pay Range: $17.81 - $17.90 - $21.50 per hour; hourly
• Regular Associate Benefits include three medical insurance options, dental, vision, life insurance, and 401K; online learning and development courses; tuition reimbursement; $100 monthly student loan support; mentorship programs; yearly $1,000 lifestyle reimbursement; 4 weeks of vacation; 12 holidays; generous parental leave.
• Temporary associates receive three medical options plus dental and vision and an associate discount; part-time associates receive 401k, short term disability, a yearly $300 lifestyle reimbursement, and an associate discount.
• Equal Opportunity Employer: New Balance is an equal opportunity employer and prohibits discrimination of any kind.