About this role
About the Role Retail Sales Associates ensure our stores operate smoothly and provide exemplary customer service by using product knowledge and proper selling techniques. In this part-time role, you will assist customers, fit and educate on NB products, and support loss prevention and store upkeep to reflect the New Balance brand. What You'll Do
- Greet customers and make contact; understand their needs and educate on product features and benefits
- Drive sales through suggestive selling, multiple selling, and effective closing
- Correctly measure and fit customers with appropriate New Balance products
- Inform customers about promotions and current offers
- Keep the floor neat, organized, and well stocked; ensure items are labeled and priced properly
- Protect products by monitoring merchandise, attaching/detaching security tags, and reporting shrinkage
- Follow safety regulations and report accidents or near misses promptly What We're Looking For
- Must be 18 years of age or older and customer-service oriented
- Strong communication skills and ability to thrive in a team environment
- Prior retail experience is a plus but not required
- Familiarity with cash registers and basic math
- Flexible availability, including weekends and holidays
- Physical ability to lift 4 lbs frequently, up to 8 lbs occasionally, and move boxes up to 50 lbs with assistance; stand for extended periods
- Ability to climb ladders or stairs as needed by location Nice to Have
- Retail or footwear experience
- Knowledge of New Balance products or running culture Compensation & Benefits
- Pay Range: $15.70 - $23.60 hourly
- Medical, dental, vision, and life insurance options; 401(k)
- Tuition reimbursement, online learning, and mentorship programs
- $1,000 yearly lifestyle reimbursement; 4 weeks of vacation; 12 holidays; parental leave
- Associate discounts and work-life balance support