Retail Sales Associate

Job title: Retail Sales Associate

About the Role The Retail Sales Associate is the face of Dr. Martens in our stores, delivering brand knowledge and exceptional customer service to drive sales in the Americas region. You will work as part of a team to meet personal KPIs and contribute to store goals while upholding our values.

What You'll Do

• Sell Dr. Martens brand footwear, apparel, and accessories; achieve personal sales goals and KPI targets as set by the Store Manager.
• Deliver exceptional customer service by greeting customers, offering product knowledge, and helping maximize sell-through.
• Process sales transactions accurately and promptly, meeting cash register requirements.
• Organize and maintain merchandise to Brand Marketing guidelines; enhance product appeal.
• Replenish the flow of merchandise from the stockroom to the sales floor.
• Clean and maintain the store front, stock room, and all employee areas (dusting, cleaning mirrors, vacuuming).

What We're Looking For

• Previous retail sales experience, preferably in footwear or fashion apparel.
• Experience contributing to business goals and KPI targets in a team environment, preferably in retail.
• Excellent interpersonal skills and ability to communicate clearly and professionally in a team environment; multilingual a plus.
• Demonstrated understanding of basic math, including the ability to calculate percentages and count back change.
• Proficient in MS Office programs, retail/register systems, web-based programs, and computerized inventory systems; MPOS experience a plus.
• Ability to use initiative to accomplish tasks and be detail oriented.
• Willingness to work evenings, weekends, and holidays; punctual in adherence to scheduled shift times.
• Ability to lift and carry up to 50 pounds and to carry shoe boxes while climbing a ladder and/or stairs.
• 0% travel; international/domestic travel not required.
• Connection with our Brand, The Stuff that Sets Us Apart and our Fundamental Qualities (Be Yourself, Act Courageously, Show You Care).

Nice to Have

• MPOS experience is a plus.

Compensation & Benefits

• Pay: $17.30 per hour.
• Employee discount of 65% off footwear and 50% on accessories.
• Transit and parking flexible spending accounts.
• Participation in our Retail Bonus Program.
• PTO and Sick Time.
• Employee Assistance Program (EAP).
• 401(k) Pre-Tax and Roth Retirement Savings Plans with employer match.
• DM Foundation, supporting and empowering our communities around the world; Paid Volunteer Hours.