Retail Sales Associate

Job title: Retail Sales Associate

About the Role The Retail Sales Associate will meet and strive to exceed individual and store sales goals while executing Burberry’s retail-led growth strategies. You will deliver the Burberry Experience during all interactions, develop new customers, and maintain relationships with existing clientele, helping the store operate with excellence and luxury brand standards.

What You'll Do

• Embrace the Burberry Experience and follow training guidelines and standards to reflect Burberry’s luxury brand standards and image
• Consistently meet individual sales goals while exhibiting the Burberry Behaviours
• Provide excellent customer service skills, great selling skills and exhibit motivation to succeed
• Demonstrate superior interpersonal and communication talent
• Cultivate customer loyalty through active client development and follow-through
• Maintain an up-to-date and detailed client book
• Follow all requirements and activities such as courtesy and relationship emails, inviting customers back to shop, reactivation, capture compliance
• Follow company policies, procedures and use visual techniques to maintain the visual standards according to Burberry guidelines
• Maintain selling floor by ensuring the following: Understand and execute monthly floorsets; Placing and/or hanging back items as you work; Replenishing merchandise after selling; Folding and placing merchandise on the correct hanger, tissue paper, etc.; Place tickets inside the item and not visible to the customer
• Beginning of shift/day: Arrive on selling floor ready, ensure floor is ready for customers; End of shift/day: Ensure selling floor is replenished and ready for the next day; Be active and busy on the floor all day; Ensure to place and/or hang back items as you work and replenish merchandise after selling; Ensure clean up and maintenance of fitting rooms
• Assist in the mark down process; Assist in the bi-annual inventory process; Participation and achievement of pre-sale goals; Participate in store contests; Assist in stock room maintenance and keep it organized; Responsible for stock pulled; all stock must be put away in orderly fashion

What We're Looking For

• Willing to work in and promote a team oriented environment
• Excellent interpersonal skills required to ensure clear, effective communication with all management and staff
• Consistently show a positive attitude & take responsibility for own actions
• Must be results driven and flexible to change
• Relevant interest in Fashion / Design
• Advanced knowledge of POS and store systems
• A minimum of 1 year on sales, preferably in a luxury retail environment
• Proven experience in driving sales and meeting sales targets
• Excellent customer service level
• Strong clienteling background