Retail Sale Associate (PT)

About the Role Retail Sale Associates ensure our retail stores operate smoothly and provide exemplary customer service. Educated with expert product knowledge, they utilize proper selling techniques to assist customers throughout every step of the transaction process, always positively representing the New Balance brand. What You'll Do

• Provide customer service using proper selling techniques, product knowledge, and the GUEST service model: greet and make customer contact, understand the customer's needs, educate on product features and benefits, solve customer problems/answer questions, transact the sale through suggestive selling and closing, correctly measure and fit customers with NB product, inform customers about promotions, keep the floor neat, organized, and well stocked, ensure items are labeled and price marked properly, protect products by tagging and monitoring, report shrinkage and safety issues, follow safety regulations.
• Follow safety regulations and proper lifting procedures; report accidents/near misses promptly. What We're Looking For
• Must be 18 years of age or older; must be a people person.
• Retail experience preferred but not required; strong customer service and verbal communication skills.
• Demonstrated ability to flourish in a team environment.
• Familiarity with cash register functions.
• Ability to quickly perform basic math.
• Willingness to work a flexible schedule including weekends and holidays.
• Physical ability to lift 4 lbs frequently; 8 lbs occasionally; move boxes up to 50 lbs with assistance; stand for extended periods; climb ladders and stairs as needed. Compensation & Benefits
• Pay range: $13.40 - $20.15 hourly (base pay may vary by experience, role, location, etc.).
• Benefits: medical (3 options), dental, vision, life insurance, 401K; additional perks like online learning and development courses, tuition reimbursement, $100 monthly student loan support, mentorship programs.
• Perks: yearly $1,000 lifestyle reimbursement, 4 weeks of vacation, 12 holidays, generous parental leave.