About this role
About the Role Part-time Retail Sales Supervisor leading the store team to deliver exceptional customer service, drive sales, and maintain store performance within the Americas region. This role combines leadership on the shop floor with hands-on coaching and daily operations to support the Dr. Martens brand. What You'll Do
- Deliver exceptional customer service by leading the sales floor and fostering team selling.
- Elevate customer service by greeting store customers, sharing brand knowledge, and seeking to understand customer needs.
- Act as a role model to encourage a positive and productive work environment.
- Ensure the team is aware of business goals and Key Performance Indicators (KPI) and implement a strategy to attaining sales goals.
- Assist in training new sales staff on duties and product knowledge, including coaching on and off the selling floor.
- Communicate store results effectively to our business partners.
- Assist with daily operations related to opening and closing store, balancing register, preparing and making bank deposits.
- Assist with operational tasks and physical inventories.
- Assist with merchandising to meet Brand Marketing guidelines and enhance product appeal.
- Work with retail stock team to receive, maintain, and replenish in-store stock by maximizing organization efficiently and accurately. What We're Looking For
- 1+ year supervisory experience necessary, preferably within footwear.
- Proficient in MS Office Suite, retail/register systems, web-based programs, and computerized inventory systems. MPOS experience a plus.
- Demonstrated understanding of basic math, including ability to calculate percentages.
- Demonstrated ability to communicate clearly and professionally to a broad customer base.
- Excellent interpersonal skills; must be approachable and polite.
- Able to work evenings, weekends, and holidays.
- Ability to lift and carry up to 50 pounds and to carry shoe boxes while climbing a ladder and/or stairs. Compensation & Benefits
- Salary: Competitive