About this role
About the Role
You are a confident leader on and off the sales floor, with a growth path as part of the store management team. You will lead the store team by driving exceptional customer service, maximizing sales, coaching staff, and maintaining overall store performance while supporting Dr. Martens’ footprint in the Americas. What You'll Do
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Deliver exceptional customer service by leading the sales floor and fostering team selling
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Elevate customer service by greeting store customers, sharing brand knowledge, and understanding customer needs
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Act as a role model to promote a positive and productive work environment
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Ensure the team is aware of business goals and KPIs and implement a strategy to attain sales goals
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Assist in training new sales staff on duties and product knowledge, including coaching on/off the selling floor
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Communicate store results effectively to business partners
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Assist with daily operations including opening/closing, balancing register, and making bank deposits
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Assist with operational tasks and physical inventories
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Assist with merchandising to meet Brand Marketing guidelines and enhance product appeal
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Work with the retail stock team to receive, maintain, and replenish in-store stock, maximizing organization and efficiency What We're Looking For
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1+ year supervisory experience required, preferably within footwear
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Proficiency in MS Office Suite, retail/register systems, web-based programs, and computerized inventory systems; MPOS experience a plus
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Demonstrated ability to perform basic math including percentages
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Clear, professional communication with a broad customer base; excellent interpersonal skills
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Ability to work evenings, weekends, and holidays
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Ability to lift/carry up to 50 pounds and maneuver shoe boxes on ladders/stairs
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Punctual and dependable; strict adherence to scheduled shift times
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No international/domestic travel required (0% travel) Nice to Have
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Familiarity with Dr. Martens brand and footwear retail
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Experience working in a store environment with merchandising guidelines Compensation & Benefits
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Employee discount: 65% off footwear and 50% on accessories
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Transit and parking flexible spending accounts
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PTO and Sick Time
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Employee Assistance Program
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401(k) pre-tax