Retail Operations Officer

M-KOPA Retail Operations Officer

Location: Anambra (Hybrid)

About the job

• We are looking for a Retail Operations Officer in Benin City to join our Retail group; as we scale up and drive digital and financial inclusion across our markets.

The role

• You will run day-to-day retail operations across an assigned state, keeping shops, depots and stock points accurate, compliant and ready to serve customers.
• You will report to the Regional Retail Team Lead and lead Stock Controllers and Shop Assistants.
• This is a hybrid role, you would be working from our offices in Nigeria, partnering with a diverse group of employees from our different markets and locations across the UK, Europe and Africa. You will be reporting to the Retail Manager.

What You'll Do

• Oversee daily operations across retail shops, depots and stock points to keep service smooth and consistent.

• Manage stock reconciliations, replenish understocked SKUs, and keep every active and newly onboarded DSR within approved minimum and maximum stock levels.

• Coordinate aged stock returns, reallocations and lost phone reporting, and make sure reverse logistics procedures are followed.

• Manage phone repair logistics so devices reach repair centres and return to customers within agreed SLAs.

• Lead, coach and train Retail Coordinators, Stock Controllers and Shop Assistants on processes, products, systems and service standards.

• Monitor retail KPIs, run regular shop inspections, drive corrective action, and work with Sales, Supply Chain, Repairs and Customer Service on improvements.

• What You'll Need

• 3–5 years of experience in retail operations, logistics, supply chain, inventory management or field operations.

• Minimum of 2 years’ experience in a supervisory or team leadership role.

• Proven experience managing inventory, stock reconciliation, reverse logistics and retail operations across multiple locations.

• Confidence with retail management systems, inventory tools and Microsoft Office, especially Excel.

The honest part:

• This is a hands-on role.
• You will be covering multiple locations, chasing stock discrepancies, and handling repair and customer issues as they come up.
• The days are rarely identical, and the detail matters. If you like seeing the direct result of tidy operations, you will do well here.

What makes this different:

• Most retail operations roles stop at the shop door.
• This one follows the device the whole way: from stock point to DSR to customer, and back through repairs when something goes wrong.
• You will own that full loop, and your numbers show up directly in whether a customer gets their phone, and keeps it working.

Application Closing Date

Not Specified.