Retail Operations Manager, TurboTax - NYC Metro
About this role
About the Role As a TurboTax Retail Location Manager, you'll be the driving force behind a high-performing, customer-focused local tax preparation center. You will lead a cross-functional team, including Local Tax Experts and Concierges, to deliver exceptional customer experiences while ensuring operational excellence of the store. What You'll Do
- Lead and coach a cross-functional team to deliver best-in-class service and operational performance.
- Provide ongoing mentorship, constructive feedback, and performance reviews; set clear, motivating goals for each team member.
- Foster a collaborative, high-energy culture where employees feel valued, supported, and inspired to perform at their best.
- Ensure exceptional customer service and smooth customer journeys from initial greetings by Concierges to Local Tax Experts’ filing support.
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