Retail Operations Manager

Bave Design Studio

Job Title: Retail Operations Manager

Location: Ogudu GRA, Lagos

Description

• We are seeking a highly capable and hands-on Operations Manager to oversee the day-to-day operations of a fast-growing beauty retail and e-commerce company.
• This is a senior execution role for someone who can bring structure to a busy operation, coordinate multiple departments, identify operational gaps and ensure that work is completed accurately and on time.
• The successful candidate must have strong experience managing operations within a retail, e-commerce, FMCG, beauty, pharmaceutical or similarly inventory-driven business.

Key Responsibilities

• Oversee daily operations across the office, warehouse, inventory, order processing and fulfilment functions.
• Ensure online and offline customer orders are processed, packed and dispatched accurately and on time.
• Coordinate the warehouse, inventory, e-commerce, customer service, accounts and administrative teams.
• Establish and enforce standard operating procedures across departments.
• Monitor stock movement, receiving, storage, picking, packing, transfers, returns and adjustments.
• Work closely with the Accountant and Internal Auditor to investigate inventory and sales discrepancies.
• Ensure sales, orders, payments, stock records and operational reports are properly documented.
• Monitor employee productivity, attendance, task completion and adherence to company procedures.
• Identify operational bottlenecks, recurring errors, wastage and control weaknesses, and implement practical solutions.
• Ensure the physical warehouse and office are organised, secure and properly maintained.
• Coordinate with logistics partners and resolve fulfilment or delivery issues.
• Monitor service providers, operational expenses and the use of company resources.
• Support the implementation of ERP, inventory, e-commerce and other business systems.
• Prepare daily, weekly and monthly operational reports for management.
• Lead operational meetings and follow up on assigned actions until completion.
• Support recruitment, onboarding, training and performance management for operations staff.
• Maintain high standards of professionalism, accountability and customer service throughout the organisation.

Requirements

• Bachelor’s Degree in Operations Management, Business Administration, Supply Chain Management or a related field.

• Minimum of 5 years’ relevant operations experience, including at least 2–3 years in a managerial or supervisory position.

• Proven experience in a retail, e-commerce, beauty, FMCG, pharmaceutical or inventory-driven organisation.

• Practical experience managing warehouses, inventory, order fulfilment and cross-functional teams.

• Strong understanding of inventory controls, stock reconciliation and operational reporting.

• Experience developing and implementing SOPs, workflows and performance standards.

• Strong leadership, problem-solving and decision-making abilities.

• Ability to hold team members accountable and follow tasks through to completion.

• Good working knowledge of Microsoft Excel or Google Sheets.

• Experience with ERP, inventory management, CRM or e-commerce systems is an advantage.

• Excellent written and verbal communication skills.

• Must be highly organised, detail-oriented, proactive and comfortable working in a fast-paced environment.

• Must be able to work on-site in Ogudu GRA, Lagos.

• Who We Are Looking For We are looking for a mature and dependable operations professional who:

• Takes ownership without waiting to be repeatedly reminded.

• Can manage both people and processes effectively.

• Notices problems early and takes action to resolve them.

• Is comfortable working with data, systems and operational reports.

• Can introduce structure without disrupting business continuity.

• Understands the importance of accuracy in inventory and order fulfilment.

• Can confidently supervise teams and enforce company procedures.

• Operates with integrity, discipline and sound judgement.

Application Closing Date

Not Specified.