Retail Operations Executive

WE’RE HIRING | RETAIL OPERATIONS LEAD

Location: Bandar Sunway, Subang Jaya

Salary: RM4,000 – RM5,000/month

Employment: Full-Time

Working Hours: Monday – Friday, 9:00 AM – 6:00 PM

About the Role

We are looking for a Retail Operations Lead to oversee and drive the daily operations of our growing retail network.

This is a hands-on and commercially focused role suited for someone who is comfortable managing people, handling commercial negotiations, visiting retail locations and solving operational issues on the ground.

Key Responsibilities

• Retail Operations

• Oversee daily operations and performance across retail sites

• Ensure shipment handover, cash reconciliation and SOP compliance

• Conduct regular site visits and resolve operational issues

• Retail & Commercial Agreements

• Negotiate lease, revenue-share and agent agreements

• Manage documentation from LOI through to signed agreement

• Support the opening and expansion of new retail locations

• Partner Management

• Manage third-party partners and ensure operational SLA compliance

• Evaluate and develop new partnership opportunities

• Staff & Team Management

• Manage staff scheduling, coverage and cross-training

• Build an efficient frontline team across multiple locations

• Reporting & Performance

• Manage daily retail reporting

• Prepare weekly and monthly performance summaries

• Identify operational issues and recommend practical solutions

Requirements

• 3+ years of experience managing multiple physical locations

• Experience in commercial negotiation, leasing or agent agreements

• Strong operational and reporting skills

• Experience managing frontline staff across multiple locations

• Fluent in Bahasa Malaysia and working proficiency in English

• Willing to travel when required

• Experience in courier, logistics, freight forwarding or remittance services will be an advantage.

• Locations

• Malaysia, Selangor

• Employment type

• Full-time

• Job location

• Bandar Sunway

• Employment Level | Seniority

• Senior Level

• Contact

• Nurul Saadah

• Recruitment Consultant