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About the Role Role is to meet and strive to exceed individual and store sales goals while executing Burberry Growth strategies, delivering the Burberry Experience in every interaction, developing new customers and maintaining relationships with existing clientele. What You'll Do

• Embrace the Burberry Experience and follow training guidelines and standards to reflect Burberry’s luxury brand standards and image
• Consistently meet individual sales goals while exhibiting the Burberry Behaviours
• Provide excellent customer service skills, strong selling skills and motivation to succeed
• Demonstrate superior interpersonal and communication talent
• Cultivate customer loyalty through active client development and follow-through
• Maintain an up-to-date and detailed client book
• Follow Cultivate requirements and activities such as courtesy and relationship emails, inviting customers back to shop, reactivation, capture compliance
• Visual Standards: follow company policies, procedures and use visual techniques to maintain the visual standards according to Burberry guidelines
• Maintain selling floor by ensuring the following: understand and execute monthly floorsets, placing and/or hanging back items as you work, replenishing merchandise after selling, folding and placing merchandise on the correct hanger, tissue paper, etc. Place tickets inside the item and not visible to the customer
• Floor Presence and Maintenance: Beginning of shift/day, arrive on selling floor ready and ensure floor is ready for customers; End of shift/day, replenish and ready for the next day; be active and busy on the floor at all day; ensure to place and/or hang back items as you work and replenish merchandise after selling; ensure clean up and maintenance of fitting rooms
• Back of The House Support: Assist in the markdown process; assist in the bi-annual inventory process; participation and achievement of pre-sale goals; participate in store contests; assist in stock room maintenance and keep it organized; responsible for stock pulled; all stock must be put away in orderly fashion What We're Looking For
• Willing to work in and promote a team oriented environment
• Excellent interpersonal skills required to ensure clear, effective communication with all management and staff
• Consistently show a positive attitude and take responsibility for own actions
• Must be results driven and flexible to change
• Relevant interest in Fashion / Design
• Advanced knowledge of POS and store systems
• A minimum of 1 year on sales, preferably in a luxury retail environment
• Proven experience in driving sales and meeting sales targets
• Excellent customer service level
• Strong clienteling background