Retail Manager

Retail Manager

Objective Lead retail store performance by driving sales growth, delivering excellent customer service, ensuring operational excellence, maintaining inventory accuracy, and developing high-performing teams.

Key Responsibilities

• Sales & Commercial Performance

• Drive sales, profitability, and store performance across the retail network.

• Analyse sales trends and KPIs; implement action plans to achieve targets.

• Identify business growth opportunities, promotions, partnerships, and customer development initiatives.

• Recommend product, pricing, and merchandising strategies.

• People Management

• Lead, coach, and develop Store Managers and retail teams.

• Oversee recruitment, training, performance management, and succession planning.

• Foster a customer-focused, accountable, and high-performing culture.

• Store Operations & Customer Experience

• Ensure compliance with operational procedures, company policies, and service standards.

• Manage customer complaints, after-sales service, and continuous improvement initiatives.

• Conduct regular store visits and operational audits.

• Inventory & Supply Management

• Ensure stock availability, accuracy, and optimal inventory levels.

• Oversee stock counts, transfers, replenishment, and loss prevention.

• Work closely with Purchasing, Warehouse, and Finance teams.

• Visual Merchandising & Marketing

• Maintain attractive and consistent visual merchandising standards.

• Support promotions, product launches, and in-store campaigns.

• Monitor market trends and competitor activity.

• Financial & Reporting

• Manage store budgets, expenses, margins, and profitability.

• Ensure cash handling and internal controls are properly maintained.

• Prepare regular performance reports and dashboards.

• Cross-Functional Collaboration

• Liaise with Operations, Marketing, HR, Finance, Purchasing, and Production teams.

• Drive process improvements and support retail growth initiatives

Requirements

• Candidate Profile

• Degree/Diploma in Retail Management, Business Administration, Marketing, or related field.

• Minimum 5 years' retail management experience, ideally in a multi-store environment.

• Experience in home furnishings, textiles, interiors, or lifestyle retail is an advantage.

• Strong leadership, commercial acumen, inventory management, and visual merchandising skills.

• Proficient in POS/ERP systems, Excel, and reporting tools.

• Excellent communication, organisational, and customer service skills.

• Fluent in English and French; Mauritian Creole is an asset.