Retail Manager - FACES

Job title: Retail Manager - FACES

INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What you'll be doing

We are looking for an experienced and commercially driven Retail Manager to lead our FACES retail network across Egypt. Overseeing 11 stores across Cairo, Alexandria and the North Coast, you will be responsible for driving commercial performance, operational excellence and exceptional customer experiences across our multi-brand beauty environment. This is an exciting opportunity for a hands-on retail leader who is passionate about developing people, driving results and building high-performing teams. Your role will be responsible to:

• Lead the commercial and operational performance of our retail network, ensuring achievement of sales targets, profitability and customer experience objectives.

• Coach, develop and empower Store Managers and retail teams, fostering a culture of accountability, engagement and high performance.

• Own and monitor retail P&L performance, including sales, margins, discounts, budgets and profitability.

• Analyze weekly and monthly sales results, operational KPIs, market trends and competitor activity to identify opportunities and implement corrective actions.

• Drive operational excellence across stores, ensuring compliance with brand guidelines, visual merchandising standards and service expectations.

• Collaborate with Supply Chain and Merchandising to optimize stock availability, replenishment, inventory levels and sell-out performance.

• Partner with Marketing, Training, HR and other internal stakeholders to successfully execute commercial initiatives, promotional calendars and customer experience strategies.

• Build effective relationships with brand partners and suppliers, navigating the complexities of a multi-brand retail environment.

• Oversee omnichannel operations, including e-commerce fulfilment and Click & Collect services.

• Support the continued development of store leadership capabilities and the evolution of the retail structure.

What you’ll need to succeed

• Minimum 5 years of managerial experience within beauty retail, ideally in a multi-brand environment.

• Proven experience as a Retail Manager or Area Manager, overseeing multiple stores and managing teams through direct reports.

• Strong commercial and financial acumen, with hands-on experience managing P&L, sales performance, budgets and profitability.

• Demonstrated ability to lead, coach and develop large retail teams while driving performance and accountability.

• Strong understanding of retail operations, stock management, visual merchandising and customer experience.

• Excellent stakeholder management and influencing skills, with the ability to collaborate across multiple functions, brands and suppliers.

• Strong analytical capabilities, with the ability to translate performance data into actionable commercial decisions.

• A proactive, hands-on leadership style, with strong attention to detail and a passion for operational excellence.

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.