Retail Department Manager (Exempt)

About the Role The Department Manager leads daily retail operations to deliver exceptional customer experiences, achieve financial goals, and develop a high-performing team. This role drives operational excellence through effective coaching, ensuring a culture of selling and service, merchandising, and execution while partnering across the store to support business objectives. What You'll Do

• Lead daily department operations to achieve sales, customer service, and operational performance goals while ensuring compliance with company policies and standards.
• Coach, develop, and inspire associates through ongoing feedback, training, recognition, and performance management to build a high-performing team.
• Drive revenue growth by modeling selling behaviors, monitoring key performance indicators, and implementing strategies that improve customer engagement and sales results.
• Partner with store leadership to execute merchandising plans, product launches, and promotional initiatives that enhance the customer experience and maximize business opportunities.
• Monitor staffing, floor coverage, and service execution to ensure an efficient, safe, and engaging shopping environment.
• Analyze sales, inventory, and operational data to identify trends, resolve issues, and make informed business decisions that improve sales and service performance.
• Collaborate with cross-functional partners to support store initiatives, maintain visual merchandising standards, and deliver consistent execution across the business. What We're Looking For
• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• 3–5 years of retail operations experience in a high-volume, premium, fast-paced environment.
• Previous experience leading and developing retail teams.
• Retail environment experience preferred.
• Strong leadership, coaching, and performance management skills; excellent customer service and relationship-building abilities.
• Knowledge of retail operations, merchandising, inventory, and sales performance metrics.
• Analytical and problem-solving skills with the ability to translate data into action.
• Strong communication, collaboration, and organizational skills.
• Proficiency with Microsoft Office and retail operational systems.
• Ability to work a flexible schedule, including evenings, weekends, and holidays. Nice to Have
• Experience in a premium or multi-brand retail environment; ability to drive brand standards and store experience across partnerships. Compensation & Benefits
• Pay Range: USD 70,400 – 88,000 yearly.
• Mattel offers competitive total pay programs, comprehensive benefits, and resources to empower a culture where every employee can reach their full potential.
• Our commitment to creativity, quality, safety, integrity, and inclusion informs everything we do, across brands and suppliers.