About this role
RETAIL & CUSTOMER EXPERIENCE EXECUTIVE
JOB DESCRIPTION
Location: Accra
Industry: Art & Craft
Reports to: General Executive
Benefits: Medical insurance
Our client is a creative retail brand and hub for art lovers, DIY enthusiasts, and craft communities in Ghana.
Your role as a Retail & Customer Experience Executive:
You will be responsible for driving retail sales and delivering an excellent customer experience through effective shop-floor selling, customer engagement, and professional representation of the brand. You will also support the company’s social media and digital customer engagement activities.
Key Responsibilities
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Welcome, engage, and assist customers on the shop floor.
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Understand customer needs and recommend suitable products.
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Promote products, promotions, and new offerings to achieve sales targets.
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Maintain strong product knowledge and confidently communicate product features and benefits.
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Convert customer enquiries into sales and follow up on potential sales opportunities.
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Build and maintain positive customer relationships and handle enquiries or complaints professionally.
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Ensure the shop floor is attractive, organised, and properly merchandised.
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Represent the company and brand professionally at all times.
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Support social media activities and respond to customer enquiries through digital platforms where required.
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Promote products through the company’s digital channels and identify opportunities to generate sales.
Requirements
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Requirements
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Diploma or Bachelor’s degree
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in Sales, Marketing, Business Administration, Customer Service, or a related
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field.
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Minimum of 3 years’ retail
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sales experience, with proven shop-floor sales experience being essential.
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Strong experience in direct
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customer engagement and face-to-face selling.
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Proven ability to achieve
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sales targets and convert enquiries into sales.
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Experience using social
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media for business, customer engagement, or sales.
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Experience with art, craft,
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DIY, or creative products will be an advantage.
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Competencies**
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*Confident Communicator, Customer-Focused, Social Media Savvy,
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Great Interpersonal Skills*