About this role
Job title: Retail Associate - Part Time
About the Role The Retail Associate at American Girl Franklin is a part-time, on-site role within Mattel's American Girl brand. You will deliver prompt, friendly sales assistance in a customer-focused environment while supporting store goals and providing an engaging shopping experience for children and families.
What You'll Do
- Approach, acknowledge and assist customers promptly; handle multiple customers effectively.
- Assess and meet customer merchandise and service needs by sharing product knowledge, answering questions and directing customers to merchandise, suggestive upselling, and awareness of product availability.
- Share information on store events, promotions and activities with customers.
- Promptly and accurately process all point-of-sale transactions.
- Help resolve customer problems and make suggestions/share product knowledge to turn returns into exchanges.
- Communicate merchandise and service needs to management on timely basis.
- Provide assistance to accomplish team and company goals.
What We're Looking For
- High school diploma or equivalent, preferred.
- Sales experience in the specialty retail or service industry, preferred.
- Must possess basic computer skills; some experience using a POS system, preferable.
- Experience working with children, preferred.
- Must be willing to work a flexible retail schedule, including days, nights and weekends.
Compensation & Benefits
- Pay range: USD $15.00 - $17.25 hourly.
- Mattel offers competitive total pay programs, comprehensive benefits, and resources to help empower a culture where every employee can reach their full potential.