About this role
Job title: Retail Associate - Operations & Customer Service
About the Role
This role supports store operations in a fast-paced fashion retail environment, focusing on inventory control, customer service, and visual merchandising to uphold Michael Kors standards.
What You'll Do
- Keep selling floor and merchandise neat, organized and stocked.
- Maintain all inventory in the stockroom and ensure safety.
- Complete daily tasks in stock, shipping, receiving protocol/policies and related paperwork.
- Ensure merchandise damages are processed and completed monthly accurately and timely.
- Participate in inventories.
- Comply with all Point-of-Sale policies and procedures; properly execute all relevant register functions.
- Communicate all store supply needs to management.
- Adhere to work schedule, inclusive of time and attendance.
- Participate in training and development seminars as directed by store management.
- Provide the highest level of customer service; build repeat clientele; resolve client problems quickly and effectively, ensuring client satisfaction.
- Assist in merchandising/visual directives; ensure deliveries are processed promptly; identify product concerns; communicate inventory needs to support business goals.
What We're Looking For
- 2 years retail experience.
- Proven ability to deliver excellent customer service, build repeat clientele, and resolve client issues quickly and effectively.
- Experience with inventory management, stockroom operations, shipping/receiving, and POS/register functions.
- Strong communication and teamwork skills; ability to follow store policies.
Compensation & Benefits
- Compensation Range: 17.60 - 21.00 CAD per hour.
- Note: Currency in posting is CAD; salary_type is hourly.