Retail Assistant Store Manager

Job Posting

BrandCo is a premier, Africa-rooted retail powerhouse. We combine global brand standards with local market expertise, ensuring that world-class shopping experiences are not only imagined but delivered across the continent.

We are recruiting to fill the position below:

Job Title: Retail Assistant Store Manager

Locations: Festival Mall - Festac; Ikeja City Mall - Ikeja; Circle Mall - Lekki; and Novarre Lekki Mall - Sangotedo, Lagos

Employment Type: Full-time

Job Summary

• A Retail Assistant Store Manager is responsible for overseeing the daily operations of a retail store, ensuring smooth business processes, maximizing sales, and delivering excellent customer service.
• They manage staff, inventory, store appearance, and operational efficiency while implementing strategies to improve revenue and customer experience.

Job Responsibilities

• Develop and execute sales strategies to achieve store sales and revenue targets.
• Analyse sales performance and identify opportunities for improvement and growth.
• Implement promotions, discounts, and marketing initiatives to drive sales.
• Monitor competitor pricing, market trends, and customer preferences.
• Ensure high levels of customer satisfaction by delivering exceptional customer service.
• Handle customer enquiries, complaints, and escalations professionally and promptly.
• Train and coach staff on customer service standards and best practices.
• Maintain a welcoming, engaging, and customer-friendly store environment.
• Recruit, train, mentor, and develop sales associates.
• Prepare staff schedules and effectively manage team productivity.
• Conduct performance reviews and provide regular feedback to team members.
• Foster a collaborative team culture through clear communication and effective leadership.
• Maintain adequate stock levels and ensure timely replenishment.
• Monitor and minimise stock shrinkage arising from theft, damage, or mismanagement.
• Coordinate with suppliers and warehouse teams to ensure timely and accurate deliveries.
• Implement effective inventory control measures to optimise stock management and turnover.
• Maintain store cleanliness, organisation, and visual merchandising standards.
• Ensure compliance with company policies, safety regulations, and operational SOPs.
• Oversee cash handling, POS operations, and daily sales reconciliation.
• Conduct regular store audits and promptly address operational issues.
• Prepare and submit accurate sales, inventory, and customer reports to management.
• Monitor and analyse key performance indicators (KPIs) to identify trends and performance gaps.
• Provide insights and recommendations to improve overall store performance.
• Utilise business intelligence and reporting tools to support data-driven decision-making.

Job Specifications

• Candidate should possess at least 3+ years of experience in retail management.
• Strong leadership and people management skills.
• Excellent sales and customer service abilities.
• Proficiency in retail management software (POS, inventory, CRM).
• Strong analytical and problem-solving skills.
• Ability to work in a fast-paced, target-driven environment.

Salary

N209,989 / month.

Application Closing Date

Not Specified.