Retail Assistant Store Manager

BrandCo's core focus is to identify high-street brands that appeal to the urban African consumer and offer these through world class retail experiences. We take time to understand a brand's offering and how it can be tailored to consumer's shopping habits and preferences in our target markets.

We are recruiting to fill the position below:

Job Title Retail Assistant Store Manager

Locations Festival Mall - Festac; Ikeja City Mall - Ikeja; Circle Mall - Lekki; and Novarre Lekki Mall - Sangotedo, Lagos

Employment Type Full-time

Job Summary

• A Retail Assistant Store Manager is responsible for overseeing the daily operations of a retail store, ensuring smooth business processes, maximizing sales, and delivering excellent customer service.
• They manage staff, inventory, store appearance, and operational efficiency while implementing strategies to improve revenue and customer experience.

Job Responsibilities

Sales & Revenue Growth:

• Develop and execute sales strategies to achieve store targets.
• Analyze sales performance and identify areas for improvement.
• Implement promotions, discounts, and marketing campaigns to drive sales.
• Monitor competitor pricing and market trends.

Customer Experience & Service Excellence:

• Ensure high levels of customer satisfaction through exceptional service.
• Handle customer inquiries, complaints, and escalations professionally.
• Train staff in customer service best practices.
• Maintain a welcoming and engaging store environment.

Team Leadership & Staff Management:

• Recruit, train, and mentor sales associates.
• Schedule shifts and manage staff productivity.
• Conduct performance reviews and provide feedback.
• Foster a team-oriented culture with clear communication.

Inventory & Stock Management:

• Ensure adequate stock levels and timely replenishment.
• Monitor and reduce stock shrinkage (theft, damage, mismanagement).
• Coordinate with suppliers and warehouse teams for deliveries.
• Implement inventory control measures to optimize stock turnover.

Store Operations and Compliance:

• Maintain store cleanliness, organization, and visual merchandising standards.
• Ensure compliance with company policies, safety regulations, and operational SOPs.
• Oversee cash handling, POS operations, and daily sales reconciliation.
• Conduct regular store audits and resolve operational issues.

Reporting & Business Analysis:

• Generate sales, inventory, and customer reports for management.
• Analyze key performance metrics (KPIs) to identify trends.
• Provide insights and recommendations to improve store performance.
• Implement business intelligence tools for data-driven decision-making.

Requirements

Education Requirements:

• Bachelor's Degree or HND in Business Administration, Retail Management, or a related discipline is preferred.

Experience (What You Have Done):

• Minimum of 3 years of experience in retail management.
• Demonstrated experience in supervising teams and supporting day-to-day retail operations.
• Experience driving sales performance and delivering excellent customer service.
• Experience using retail management systems for point-of-sale (POS) transactions, inventory management, and customer relationship management (CRM).

Job Specifications:

• Candidate should possess at least 3+ years of experience in retail management.
• Strong leadership and people management skills.
• Excellent sales and customer service abilities.
• Proficiency in retail management software (POS, inventory, CRM).
• Strong analytical and problem-solving skills.
• Ability to work in a fast-paced, target-driven environment.

Knowledge (What You Must Know):

• Good understanding of retail operations, sales processes, and customer service practices.
• Knowledge of inventory management and stock control procedures.
• Familiarity with retail management software, including POS, inventory management, and CRM systems.
• Understanding of sales targets, performance monitoring, and customer engagement.
• Interest in sports and fashion is desirable.

Skills (What You Must Be Able To Do):

• Strong leadership and people management skills.
• Excellent sales and customer service skills.
• Good analytical, problem-solving, and decision-making skills.
• Good numeracy, literacy, and verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to coordinate tasks effectively and work collaboratively as part of a team.
• Good eye for style, product coordination, and visual presentation.

Abilities (How You Think & Operate):

• Ability to work effectively in a fast-paced, target-driven retail environment.
• Ability to follow directives and adhere to established procedures.
• Self-motivated, proactive, and committed to achieving set targets.
• Ability to work collaboratively with team members to achieve store objectives.
• Ability to identify operational challenges and apply effective problem-solving approaches.
• Ability to maintain accuracy, organization, and attention to detail in daily activities.
• Ability to communicate effectively and interact professionally with customers and colleagues.

Benefits

• Remuneration: N210,000 - 220,000 monthly net.
• Monthly Performance Incentive
• 13th Month
• Monthly Call and Data Allowance
• Retail Voucher benefit
• Statutory Benefit (HMO, GLI , Pension)

Application Closing Date

31st October, 2026.