Retail Account Specialist

Retail Account Specialist

• $80k – $95k • No equity
• Remote ( United States ) • Atlanta
• 3 years of exp
• Full Time

Posted: today• Recruiter recently active

Job Location

Atlanta

Remote Work Policy Onsite or remote

Hires remotely in

United States

Visa Sponsorship Not Available

Preferred Timezones Eastern Time

Collaboration Hours 9:00 AM - 5:00 PM Eastern Time

RelocationNot Allowed

Skills

• Data Analysis

• Customer Relationship Management

• Retail Operations

• Order Management

• EDI

About the job

This is DNB’s first dedicated Retail Account Specialist - a ground-floor role with direct visibility to the Chief Commercial Officer and meaningful impact on how we grow in retail. You’ll own the day-to-day management of our existing retail accounts and play a supporting role in expanding our channel footprint into specialty retail and new markets, including international expansion.

What You’ll Own

• Day-to-day ownership of multiple wholesale accounts, including managing each vendor-specific retailer portal
• Own day-to-day operational relationships below the merchant level, proactively collaborating with replenishment and planning teams to streamline order management and mitigate supply chain disruptions

Order, Replenishment & Inventory Tracking

• PO lifecycle management - receipt, acknowledgment, ship-window compliance, short-ship and cancellation tracking
• Shipping and routing coordination with 3PL - routing guide compliance, ASN accuracy, appointment scheduling
• Monitor in-stock rates and inventory positions across all retail accounts
• Coordinate wholesale order execution from initial retailer EDI receipt through to 3PL Warehouse

Management System (WMS) fulfillment and delivery tracking.

• Partner with operations to align purchase orders with demand signals and retail forecasts
• Channel Planning Support & Execution
• Item setup and data maintenance across retailer portals
• Support and manage a high-impact retail calendar spanning: seasonal initiatives, price levers, and retailer-specific events - utilizing historical performance data to help forecast lift and secure optimal merchandising support
• Coordinate with marketing on in-store and online retailer content needs
• Manage chargeback resolution proactively and track compliance metrics

Performance Reporting

• Track and report sell-through velocity, weeks of supply, and account-level revenue on a regular cadence
• Proactively identify and escalate account risks and commercial opportunities to the CCO, pairing data-backed insights with decisive, clear-cut recommendations to protect and grow business revenue
• Present data-driven performance updates to executive leadership, moving past historical reporting to deliver forward-looking action plans regarding account health, risks, and expansion opportunities

Channel Expansion Support

• Assist with new specialty retail account expansion aligned with DNB’s product positioning
• Help coordinate early-stage outreach and sell-in for retail expansion
• Support line review preparation with sell-through data, competitive context, and growth proposals

What Success Looks Like in Year One

• You’ve fully absorbed day-to-day management of all active retail accounts
• PO management is owned and details like chargeback exposure are actively managed down
• You’ve established a reporting rhythm that gives leadership clear weekly and monthly visibility into retail health

Who You Are

Required

• 2–4 years of brand-side or broker retail account support experience, with exposure to mass retail
• Hands-on experience with national retailer portals like Target Partner Online and/or Walmart Retail Link
• Comfortable working with EDI. SPS Commerce experience is a meaningful plus
• Strong analytical instincts: you know how to read sell-through, velocity, and inventory data and turn it into a story
• Highly organized and self-directed. You don’t need hand-holding to manage a retail calendar or hit a deadline
• Clear, confident communicator - with buyers, internal stakeholders, and operational partners

Preferred

• Background in CPG, baby, or consumer health categories
• Experience supporting or leading line review preparations
• Exposure to specialty or FSA/HSA retail channels
• Comfort working in a lean, fast-moving, startup environment — where you build the process, not just follow it

About the company

Dr. Noze Best

Actively Hiring