About this role
Restaurant Supervisor
As Restaurant Supervisor, you’ll play a key role in the day-to-day operation of Tilda, supporting Managers, and delivering exceptional service and guest experiences.
This is a hands-on leadership role for someone ready to take the next step, take greater ownership on the floor and help bring out the best in the team.
Key responsibilities include:
- Lead the floor during service, keeping the team organised, engaged and focused on delivering an exceptional guest experience.
- Create genuine guest connections and confidently manage feedback or service recovery.
- Conduct pre-service briefings and ensure the team is prepared for daily priorities, menu updates, VIPs and special requirements.
- Lead by example and provide hands-on coaching to build team confidence, product knowledge and service standards.
- Maintain strong knowledge of Tilda’s food and beverage offering and support the team to make confident recommendations.
- Oversee key shift operations, including opening and closing procedures, venue presentation and service readiness.
- Work collaboratively across the venue and wider hotel, supporting private dining, events and activations as required.
Qualifications
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Previous experience in a restaurant or premium hospitality environment, with supervisory or senior waiter experience highly regarded.
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A strong understanding of restaurant operations and sequence of service.
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Confident communication and leadership skills, with the ability to guide and motivate a team.
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A genuine passion for food, wine and creating memorable guest experiences.
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Strong organisation and attention to detail, with the ability to remain composed during busy services.
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Confidence using POS and reservation systems, with experience in Oracle Simphony and SevenRooms ideal but not essential.
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A current NSW Responsible Service of Alcohol (RSA) competency card.
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Flexibility to work a rotating roster, including evenings, weekends and public holidays.
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Additional Information
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Why Join Sofitel Sydney Wentworth?
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Global discounts on accommodation, dining, bars and more across 100+ Accor hotels and partner venues worldwide
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Generous leave entitl