About this role

We are seeking a dynamic, hands-on Restaurant Supervisor to lead operations and drive growth while upholding our values of excellence, sustainability, and hospitality.

Coordinate daily restaurant management operations.
Deliver superior food and beverage services and maximize customer satisfaction.
Respond efficiently and accurately to customer complaints.
Train, supervise and motivate staff to provide excellent customer service.
Maintain restaurant revenue, profitability and quality goals and give reports.
Prepare staff duty rosters and ensure adequate shift coverage.
Monitor food quality, presentation, hygiene and cleanliness standards.
Control stock, manage inventory and prevent wastage, pilferage and spoilage.
Ensure compliance with health, safety and food hygiene regulations.
Inspect tables, dining areas, kitchen and restrooms for cleanliness and readiness.
Coordinate with the kitchen team to ensure timely order preparation and service.
Conduct regular staff meetings and briefings on targets, standards and customer feedback.
Manage reservations, seating arrangements and special events or banquet bookings.
Evaluate staff performance and recommend training, discipline or promotion where necessary.
Guest Service & Complaint Handling
Operations & Floor Control
Problem-Solving & Pressure Management.

Note: Accomodation is NOT available.

Restaurant Supervisor