About this role

Restaurant Supervisor - Opening Mama Shelter Mexico City

Location: Mama Shelter Mexico City, Mexico City, Mexico External Reference: REF124592W

Job Description

Supervise the daily operations of the restaurant to ensure efficient and seamless service.
Lead, train, motivate, and support the restaurant team to consistently deliver exceptional guest experiences.
Ensure service standards, brand guidelines, and operational procedures are maintained at all times.
Assist with scheduling, task delegation, and shift management.
Monitor guest satisfaction, proactively resolving concerns and handling service recovery when needed.
Conduct pre-shift briefings and communicate daily objectives, promotions, and operational updates.
Support the Restaurant Manager in achieving revenue goals, labor efficiency, and cost control targets.
Ensure compliance with food safety, sanitation, health, and safety regulations.
Monitor restaurant appearance, cleanliness, and organization to maintain a welcoming environment.
Assist with inventory control, ordering, and proper handling of restaurant supplies and equipment.
Work collaboratively with the kitchen, bar, and other hotel departments to ensure smooth operations.
Participate actively in the hotel's pre-opening activities, including recruitment, training, SOP implementation, and operational readiness

Minimum of 2 years of supervisory experience in a restaurant, hotel, resort, or lifestyle hospitality environment.
Strong understanding of restaurant operations, service standards, and guest relations.
Proven leadership skills with the ability to motivate and develop high-performing teams.
Excellent communication and interpersonal skills.
Strong attention to detail and organizational abilities.
Ability to remain calm and efficient in a fast-paced environment.
Passion for hospitality and creating memorable guest experiences.
Flexible schedule with availability to work evenings, weekends, and holidays.
Proficiency in English is preferred; additional languages are considered an advantage.
Additional Information
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

Restaurant Supervisor