About this role
About the Role The Restaurant Supervisor at House of Blues Myrtle Beach helps ensure a comfortable and engaging guest experience, upholding service standards, team leadership and smooth operations in a fast-paced venue. What You'll Do
- Ensure a comfortable atmosphere in the room (lighting, temperature, music volume, cleanliness, line of sight)
- Ensure standards regarding staff uniforms, quality of service/food, timeliness of food, guest relations
- Assist and support restaurant/Music Hall staff in any of their job functions as needed
- Conduct daily pre-shift in an upbeat and motivational manner
- Provide clear and specific communications to the staff
- Direct interaction with Server Trainers/Blues Buster and trainees
- Conduct 100% table visits
- Ensure that service is up to House of Blues standards
- Assist Manager on Duty in programming “specials” into Micros system
- Assist in perceiving and troubleshooting potential problems
- Assist in scheduling staff, voids/closing comps, liquor pulls, cutting staffing levels, checking out Blues Buster and bar staff at end of shift
- Greet all guests promptly and courteously in a professional manner
- Responsible for bank and adherence to HOB cash handling policy
- Assist in filling “change” requests from bartenders and servers
- Maintain HOB safety and sanitation standards
- Assist other employees and departments as needed
- Attend pre-shift meeting conducted by Manager on Duty prior to start of each shift
- Check ticket counts with box office before shift begins
- Perform daily liquor pulls for bar staff
- Log nightly sales and operational issues in Manager Log Book, either manually or online
- Monitor the labor cost of the shift, paying close attention to overtime
- Accurate accounting close-out of special events
- Checking accuracy of labor system at the end of the shift
- Maintain reservations
- Oversee parties/special events in the rooms What We're Looking For
- Required: State or County Licensee or Certification Requirement; Responsible Alcohol Awareness Training Certification or Equivalent
- 3 years supervisory experience in high-volume restaurant/music hall environment
- Working knowledge of restaurant operations
- Entry-level knowledge of state, federal and local liquor laws, retail operations, computers (Microsoft Office- Word, Excel, Access and PowerPoint)
- Skill in leadership, guest relations, decision making and staff schedule maintenance
- Ability to engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem solve, delegate, follow-up, communicate, diffuse possibly volatile situations with tact
- High School diploma
- Preferred: Point of Sales knowledge, preferably MICROS
- Some college or college degree Nice to Have
- Point of Sales knowledge, preferably MICROS Compensation & Benefits
- Perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support
- Salary range not specified in the posting