Restaurant Service Manager

Restaurant Service Manager

Join a respected New York City restaurant known for exceptional food, a welcoming atmosphere, and genuine hospitality. This is an excellent opportunity for a hands-on Restaurant Service Manager who enjoys connecting with guests and leading a collaborative service team. You will play a key role in delivering memorable guest experiences while contributing to a supportive and team-oriented culture.

Restaurant Service Manager Benefits & Compensation

• Competitive base salary of $65,000–$85,000 depending on experience

• Medical, dental, and vision insurance

• Generous paid time off

• Company-sponsored 401(k) retirement plan

• Pre-tax commuter benefits

• Employee dining program

• Collaborative, team-oriented work environment

Restaurant Service Manager Requirements & Qualifications

• Minimum 2 years of restaurant management or supervisory experience, preferably in full-service, high-volume dining

• Strong knowledge of food, wine, beverage service, and hospitality standards

• Wine certification or formal beverage education is a plus

• Proven ability to lead, motivate, and develop front-of-house teams

• Hands-on leadership style with a passion for creating memorable guest experiences

• Excellent communication, organizational, and conflict-resolution skills

• Experience with restaurant POS systems, scheduling software, and delivery platforms

• Proficiency with Google Workspace or similar business applications

• NYC Food Protection Certificate preferred

• Fluent English communication skills; Spanish proficiency is a plus

• Flexible availability including evenings, weekends, and holidays

• Ability to stand and walk for extended periods and occasionally lift up to 50 pounds

Restaurant Service Manager Preferred Background & Skills

• Wine certification or formal beverage education

• Spanish language skills

Restaurant Service Manager Day-to-Day Responsibilities

• Partner with leadership to oversee daily front-of-house operations, including dine-in, takeout, and delivery service

• Lead by example on the dining floor, ensuring consistent, exceptional hospitality and guest satisfaction

• Train, coach, and develop service staff while fostering a positive and accountable team culture

• Manage opening and closing procedures, cash handling, and financial reporting

• Monitor labor efficiency, scheduling, and operational standards compliance

• Address guest concerns promptly with thoughtful service recovery

• Maintain strong knowledge of menu items and beverages to support staff education and suggestive selling

• Coordinate menu updates across printed materials, online platforms, and POS

• Manage daily restaurant technology including POS, scheduling, timekeeping, and delivery platforms

• Assist with beverage and smallwares inventory, ordering, and cost controls

• Ensure compliance with health regulations, sanitation standards, and workplace safety

• Communicate maintenance and facility needs as required

• Collaborate with management to improve service standards and overall restaurant performance

This role offers the chance to contribute meaningfully to an established restaurant’s success while growing your leadership skills in a supportive hospitality-focused environment. If you are a passionate leader who values genuine service and team mentorship, this opportunity is for you.